Noom reviews

2.6

25% would recommend to a friend

(1,383 total reviews)

Geoff Cook

6% approve of CEO

14% positive business outlook

Noom has an employee rating of 2.6 out of 5 stars, based on 1,383 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Noom employee rating is 28% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 12, 2019
Recommend
CEO approval
Business Outlook

Pros

cool idea of working remotely, agree with working on behavioral change rather than forcing someone to try and 'be' a diet that isn't their style/ sustainable for them.

Cons

There are A LOT. 1. They advertise on their website all these great concepts like a work life balance, free yoga and healthy meals every day...that is great and all, but you won't receive any of that because you'll work remotely, for a wage someone at Mcdonald's without a degree could beat. 2. Recently they hired a plethora of people, going through the lengthy interviewing process thinking they were applying for full time. Then, receiving an email 'we just found out we don't have any more positions so we will offer you per diem'- really?? you just found out? more like you knew through the whole process but you needed more per diems to pay poorly, and talk with clients (pretending to be their real coach BTW) while the real coaches were pulled away doing something else. Not to mention, promising full time to 150+ per diem employees, only to make them wait longer than promised and then to CUT their hours once the full time employees came back. People have families, and bills, and Noom screwed all of them and knew what they were doing from the start of hiring them. 3. you have a problem? Too bad, you don't know who HR is so you're left on your own. You didn't even interview with HR, just other remote coaches. 4. They pay crap, expect you to use your own computer, and change a bunch of security measures on YOUR OWN DEVICE??? Don't worry, there won't be a stipend for this. 5. They ONLY hire in specific states (even though you work remotely) so they don't have to pay taxes to all of the states. 6. you want a raise? never mind we don't want you, we will just trick some other poor sucker. Think they sound sketchy yet? I could go on.

1.0
Mar 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home/ in your pajamas Make you own schedule between 7am-7pm of your time zone Open to you making mistakes and learning from them

Cons

Micro managing, constantly from Supervisors needed to tell people when you take lunch or are away from your dashboard for more than 2 hours. Says you can make your own schedule but aren't allowed to have more then 2 hour gaps in between that 7am-7pm window even if you have kids (need to pick them up, etc.) Transparency has gone down (used to know whenever a coach was leaving, now they've just been disappearing) Large disconnect between HQ workers and Remote workers Lots of unnecessary mandatory meetings Encourages coaches to have lunch during meetings or while they work (despite telling their users otherwise) rather than take their 1 hour lunch breaks. There's a large sense of "Compassion Fatigue" in the company. 1:1 Coaches can expect a high of 200-600 users AT A TIME. Group Coaches can expect 20 groups with 30 users in each group (600 users at once) Lack of individual appreciation or acknowledgement with the coaching team growing so fast - barely anyone knows anyone anymore. Some Veteran coaches have power issues and talk down to other coaches if they don't get what they want. This company is still considered a start-up despite being around for more than 8 years now? (maybe 10?) Allows you to join/create other Quest/Guilds in the company but you'd be doing a lot of extra work (research, meetings, etc) for FREE. No extra compensation. You're expected to fit it between coaching hundreds of users, Very small pay raise each year, and even if you get leadership roles, they're still not live-able wages. Most people in the company, even those in HQ have 2-3 jobs.

2.0
Jul 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Upbeat, laid back, and intelligent crowd (except this one coach who's carb-phobia makes you want to punch him in the mouth with a krispy kreme). Anyone can learn much about the industry from being there just from talking to staff from other departments about new ideas, ongoing projects or cracking a cold one with the crowd. Lots of independent flexibility as a Coach managing your own caseloads. Lots of interesting exposure to the various lifestyles that leads people to the weight loss dilemma they'll come across. Location is great.

Cons

Lots of low-key creeps and only a dedicated few who puts the extra time & effort in to keep the place running. Manager barely kept tabs with me during my time there while she kept to herself and her social media. Fresh cooked meals on the daily is tasty and appreciated but gets tiring after a while. They say they'll train you and implement a certain protocol for when there exists disparities between a coach and user but they won't. Program and system is structured around archaic literature that's utilized by major bodies (DPP, AHA) that's been publicly utilized in every other medium for decades but we all know it doesn't work. Without the ability to actually prescribe actual eating/fitness routine, the coaches are forced to take a tedious and circuitous route of directing loaded questions at the users in hopes that the users will come across a weight loss solution on their own (a strategy to avoid litigation), leaving coaches with the sole task of being supportive and helping them just bringing the idea into practice. And in doing so, the Coaches get to call themselves "Clinicians". The program is just another remix of a “calorie restriction” program that every other weight loss program uses that also fails to be adaptable to the rapidly growing user demographics who seek to change body compositions while also seeing the numbers on the scale drop. Along with having to handle users from all over the world across various time zones and a weak social/group system that's a sad attempt at something of a Facebook, a 3rd of the paying users will drop out the first few weeks, then another 3rd the following month and so on. Coaches from Korea are stretched thin and burnt out while putting up a front to make it seem like things are great there but we all know the whole place is at the mercy of international investors. A closer look at any research/literature published by the Company's associates will show the subject pool is too small or that the data is inconclusive, proving that whatever last minute resources they reallocated towards their research projects was to no avail.

Viewing 4 - 6 of 1,383 Reviews

Glassdoor has 1,430 Noom reviews submitted anonymously by Noom employees. Read employee reviews and ratings on Glassdoor to decide if Noom is right for you.