Nordstrom reviews

3.6

56% would recommend to a friend

(25,114 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

70% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
4.0
Jan 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Nordstrom has some good benefits, and if you really work hard and focus on sales, you will be rewarded. Nordstrom has an excellent reputation, so most customers come in with a positive impression. Nordstrom has very strict policies for appearance and customer service, so you don't feel like you are working in a teenager's bedroom, like some stores. Vendor meetings and free product giveaways are also nice.

Cons

Commissioned retail can be very demanding, and at Nordstrom there is the added layer of "the customer is always right". You really need to be able to manage your temper, and stay in control, even if a customer is treating you poorly. Success is almost entirely based on your ability to meet your sales goals, and that can be stressful.

3.0
Jan 29, 2011

Hectic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount is great, getting good freebies

Cons

Return policy is not fair to associates

3.0
Jan 28, 2011
Recommend
CEO approval
Business Outlook

Pros

The company overall is a great place. Opportunities are good and promotion is easy as long as you have good people working in management. The pay is also better than the average retail wages at other companies. You get to work around good and quality merchandise so it's also easy to take pride in your work and how the store is doing.

Cons

One HUGE down part is the people (management). I'm noticing that this is a location thing because in larger cities it's easier to do well, but in smaller areas the favoritism and borderline discrimination is rampant. In the specific area I work for the people are very snobby and play favoritism continuously. They look down on people who aren't from a certain area or wealthy families. You have to kiss a LOT of butt to make anything happen for yourself here. I feel that the work I do is not appreciated at all. I am chewed out for even the smallest mistakes I make while other team members who have been there longer receive more hours regardless of how much they waste time doing nothing. I have been made to work 7 days straight sometimes receiving zero overtime (they'll fix your schedule so that you still make the same amount as if you worked 5 days). Some managers are allowed to have their kids come and work for them while taking hours from other co-workers. It's PURE favoritism. Nothing is done about it because the favorites either bring in sales or their lives revolve around the store. I am seeing that this is not the company but some of the people in it that are causing the negative experiences. Some managers outside of sales will make you put in the extra work to produce perfect results so they can get a bonus, when the employee can barely get PTO. It can be brutal.

Viewing 24709 - 24711 of 25,114 Reviews

Glassdoor has 26,202 Nordstrom reviews submitted anonymously by Nordstrom employees. Read employee reviews and ratings on Glassdoor to decide if Nordstrom is right for you.