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Norfolk Southern

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Norfolk Southern reviews

2.9

35% would recommend to a friend

(1,915 total reviews)
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Mark George

29% approve of CEO

25% positive business outlook

Norfolk Southern has an employee rating of 2.9 out of 5 stars, based on 1,915 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Norfolk Southern employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jan 19, 2026

What you make it.

Recommend
CEO approval
Business Outlook

Pros

This job is a lifestyle, not a regular shift work job unless you have seniority to hold a regular schedule. It’s pretty laid back in my area but rail road life is demanding. They pay in you a 4 step rate pay program which is outdated. After training you earn 80% of full pay rate 2 years, 85% 1 year. 90% 1 year. Then 100%. All crafts are like this. It’s full of miserable people who complain about how awful everything is. The pay is pretty good considering the work load. I have worked twice as hard to earn a portion of what I earn now doing this job. You can only work 12 hours a day, OT daily at 8 hours.

Cons

Depending on how busy your terminal is you will work on call for maybe a few years. It’s 24/7 all weather, holidays. If you like weekends off and sleeping in or only working day shift.. don’t even bother. The company has issued a lot of dumbed down rules to accommodate what seems the younger generation can handle, then discipline the experienced guys for not doing the dumb rule.. like pointing out the window at signals. You can either do some efficient productive railroading or you can follow a checklist of rules and metrics. Can’t do both. NS is a corporation. You’re local peers And managers might care about you on some level but ultimately you are a number and necessary liability to the company. The amount of crying by grown adults about how terrible their life is because of the job but yet refuse to do anything but complain.

3.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is excellent, with plenty of overtime opportunities. Health insurance is great, especially for families as dependents are no additional cost.

Cons

Expected to be on-call after hours throughout the week, and rotating mandatory on-call status every other weekend. Flexibility depends on adjoining maintainers and supervisor. No work-life balance, long hours. Safety is preached, but company goes through spells of not wanting to spend on proper tools or materials. High stress environment. Liability nightmare with grade crossings.

3.0
Jan 17, 2026

Just okay

Recommend
CEO approval
Business Outlook

Pros

Decent pay, decent hours, beautiful office

Cons

Boring, lack of good leadership

Viewing 25 - 27 of 1,915 Reviews

Glassdoor has 2,170 Norfolk Southern reviews submitted anonymously by Norfolk Southern employees. Read employee reviews and ratings on Glassdoor to decide if Norfolk Southern is right for you.