North reviews

3.9

75% would recommend to a friend

(390 total reviews)
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Marc Gardner

82% approve of CEO

74% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

390 reviews
3.0
Sep 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Good commission payout and health insurance

Cons

Ridiculous chargeback policy. You will owe them.money

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North Response
3y
I appreciate you taking the time to provide your feedback. I am happy you were pleased with your commissions and benefits while you were employed at NAB - that is a huge part of the employment experience. Thanks for sharing feedback on our Chargeback Policy. Chargebacks are an unfortunate part of our business and we attempt to have very flexible policies and procedures for our merchants to address the chargebacks they receive. We allow them to resolve chargebacks on their own via portal or with the support of our service teams. As the industry continues to evolve and requirements for CB's and other portions of the business develop we will continue to enhance our approach to minimize the disruption to our merchants, partners, and employees. Much of our enhancements are partner, merchant or team member driven. If you're open to it, we would love the opportunity to discuss your concern in greater detail and see if we can improve, please feel free to reachout to me directly. Thanks again for your review and feedback.
4.0
Aug 16, 2022
Recommend
CEO approval
Business Outlook

Pros

-Work from Home job -Flexibility to work and take care of home. -HR and management work great together. -HR is very knowledgeable and helpful in every way possible.

Cons

-Pay is lower than average for the job role.

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North Response
3y
What a great review to start of my week, thank you so much for taking time to provide this feedback. We love hearing from current team members too as it allows us the opportunity to dig for additional details and make process improvements to your work environment. Of course, I am very grateful for the positive review about our HR team. Personally, this is the best HR team I have every had the pleasure of supporting, so when I see positive feedback from others I know we are really doing some things right. Not perfect, but focused on getting better for our team members every day. As for your con's I am concerned about your statement about pay. We are constantly and consistently looking at our pay ranges, starting salaries and bonus opportunities to ensure we stay competitive. I see that you are a Technical Support Manager with us - thank you for the great work you do for NAB, by the way! - so I will personally review the compensation on those positions this week. If there is anything else you would like to share with me, please feel free to reach out at any time. Thank you again for your positive review, we appreciate it.
4.0
Aug 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote work is nice / good work

Cons

Zero time in the office can hurt collaboration

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North Response
3y
Thank you so much for this positive rating! Its always nice to hear from our NAB "alumni", especially when they have had a positive experience with us. I agree with you that our "Work by Choice" policy allowing our team members to work where they feel most safe, healthy and productive is a positive aspect of our culture and - like you! - our team members appreciate the flexibility. Thank you again for taking the time to review NAB, we appreciate the positive feedback!
Viewing 286 - 288 of 390 Reviews

Glassdoor has 420 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.