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Northspyre

Engaged Employer

Northspyre reviews

3.3

50% would recommend to a friend

(55 total reviews)

William Sankey

47% approve of CEO

46% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Northspyre has an employee rating of 3.3 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Northspyre employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Reviews by job title

55 reviews
2.0
Jul 28, 2021

Be aware of the positive reviews

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fair compensation, room for individual growth. It's a young and energetic work environment.

Cons

While I do agree there are learning opportunities here and this is a fast growing company, I'm a bit suspicious about all the positive reviews. Personally I have heard more complaints than praises during my time at Northspyre. The management puts up a facade of "open communication" but the flow of information is very often one-sided. There's a lot of micro-management going on in the name of "growth." And the turn-over rate here is alarming at the very least. I know there were a handful of people who left in less than 3 months and I think that in itself should tell you something.

avatar
Northspyre Response
4y
I'm sorry you didn't have a great impression during your time here. Obviously having a team of diverse personalities and backgrounds means not everyone will always perceive things the same way-- so while some team members love it at Northspyre and others think it's just a solid place to work, I'm not surprised occasionally there could be some with a different more negative viewpoint. I'm not sure how long your tenure was or what your role was, so I'll try to address the cons listed broadly as possible. At Northspyre one of our tenets is openness and transparency. I'll venture a guess that perhaps Northspyre was your very first job out of college (?), but I think relative to pretty much any other company Northspyre is about as transparent as a company can be from our public slack channels communication policies (and discouraging DMs) to the level of information access team members are provided. Everyone on the go-to-market team has direct access via our CRM to all the same reports and data used by the senior leadership to management the company (they are public and visible to everyone)-- sales data, customer success data, win rates, growth targets, etc. On the product/engineering side, everything from work tickets even to planning is shared in our product management tool broadly with everyone on the product/engineering team. There is complete visibility into what will happen, what is happening now, and what has already happened. Additionally we are a relatively flat organization where feedback and questions can be asked from entry level team members directly to the CEO on a daily basis. And if you ask a tough question, I'll definitely answer! It's part of our openness mentality along with our roll-up-your-sleeves approach. Definitely open to more feedback if you think anything is missing or there was information lacking. Not sure what more we could share openly that is not personal employee data. Let me know. Shoot me an email with more details (william@northspyre.com) and I'll definitely respond and it might make us even better. Regarding turnover rate at Northspyre, I actually think we do great relative to other startups and early stage companies. In the name of transparency-- you asked for it :) -- here's some key facts: - We are a team of roughly 25 people in the US today. - Our product engineering team has 7 team members today, we have not had a member leave that team in more than 2 years. Fingers crossed we can keep the streak going. - For our customer success team (which is probably the toughest experience striving to delight customers), we have not had a team member departure in all of 2021 (it's August as of this response). Hope that continues! - For our sales team (the largest team at Northspyre), the 3 senior most leaders have been with the company since starting (32 months ago, 24 months ago, and 10 months ago) with no departures of AEs/leaders on sales in a year. Where we can make improvement is with entry level sales roles which is the highest turnover role at Northspyre. For this role we hire recent college grads. Roughly 20% quit within the first month -- cold calling isn't fun and sometimes there is a lack of understanding about what sales entails coming out of college. Outside of those that quit entry level sales roles in their first weeks on the job, Northspyre is probably no different from any other sales organization where there is tremendous pressure to carry a quota and hit targets. In a fast growing start up growth is critical and being at the front lines of leading this growth is not for everyone. If you have the discipline to execute, emotional intelligence to listen and understand customer problems, and willingness to grow and implement feedback quickly you can make a LOT of money in sales. We're always re-evaluating how we can increase the success rate of entry level sales hires. If you have more specific feedback, feel free to reach out directly. Open ears and good luck in your future endeavors. You'll find somewhere that's the right fit even if that wasn't Northspyre. Thanks for taking a chance on us and thanks for the feedback.
2.0
Apr 19, 2022

Maybe This Year Will Be Better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growth/revenue numbers look good. Still early enough to improve culture. Teams in the US (40+) and Philippines (25+) consists of good people that work well remotely. Almost everyone is on LinkedIn which helps. Health benefits are good for anyone single, under 26, and without kids. This works for most of us.

Cons

Creating new tools outweighs fixing issues with existing tools but most of us are kept in the dark about how the product works and that's an issue in itself. Turnover is high and leadership isn't interested in improving culture. Team members that have been with the company for years are more condescending than helpful a lot of the time. Asking questions can be so uncomfortable.

avatar
Northspyre Response
4y
Thank you for the feedback. I wish you had a better experience in your time at Northspyre. (I'm operating under the assumption this is a former employee who recently left, as the feedback sounds familiar.) You were truly valued while you were at Northspyre. I told you this several times personally before you left (in 1 on 1s) but where I failed was not realizing the level of stress and dissatisfaction you had until your last 2-3 months. I was oblivious but once you voiced your perspective, it seemed too late (you may have been too jaded at that point) to turnaround. On the bright side, you accomplished a LOT! We grew revenue nearly 3x in the time you were here and you were a big part of that but the strain of customer growth was especially difficult on particular parts of the team. That's the tricky part of a fast growing startup - sometimes we feel a little stretched too thin and things are in a constant state of change. Here are a few specific responses to parts of your review I disagree with: ON CULTURE: In my perspective, I think we have a strong team culture that is always a constant work in progress. Most people at Northspyre have an incredibly positive attitude, care a lot about their work and their teammates, and are always striving to grow personally and professionally (mantras of our cultural values). That said, I like to say that everyone is responsible for cultivating the culture - it is not a top-down directive but a daily exercise that we must all practice and be responsible to building the very best culture that we all wish to be part of. We all have to be the example we want to see in the culture. We let our actions guide the norms of culture (even more so than just our words). I do think most people do this well at Northspyre. For anyone skeptical and considering joining the team at Northspyre, I encourage you to reach out to anyone in any role who works at Northspyre on Linkedin. I'm confident in our team culture, so I believe in letting the people here speak for themselves. ON BENEFITS: As we shift from an early stage Seed funded company to a well-funded Series B company, we will continue to improve our benefits. For example, early this year the first thing we did upon raising our Series B was a open up a 401k plan with company match for employees. You're right about health benefits. They have historically been better for individuals than for families with children relative to Big Tech companies like Google (though we have improved each enrollment cycle based on our financial ability at the time). Later this year at the next enrollment cycle for health benefits, there will again be significant improvements. Note, we can only update health plans once per year otherwise we would have done it already post-Series B raise. But improvements for families is coming! Stay tuned. ON TURNOVER: We actually do well at employee retention (knock on wood). Yes, there are some departures but that is normal. I'll share some stats as I believe data helps people to draw their own conclusions. In the past year, 61 different employees have worked on Northspyre's US team not including interns or non-full-time employees. Eight of those 61 have left the team (six voluntary /2 involuntary) leaving 53 full-time employees today. That's a 13% turnover rate. By comparison to the US Bureu of Labor Statistics, in 2021 the nationwide turnover rate was 47% and in our industry (Information [Technology]) it was 38.9%. People have been going through a lot in the past 2 years but I do hope at Northspyre we can continue to hang on to our team. They are truly amazing. US Labor stats here: https://www.bls.gov/news.release/jolts.t16.htm ON GLASSDOOR REVIEWS: In 2021, I asked the team that if they felt they had a perspective to share, that they should leave Glassdoor reviews. Sometimes, it's easy for Glassdoor to fill up with disgruntled former employees as happy people on the team often aren't actively going out to write reviews. But I did feel it was important for others to know that these few negative views don't represent everyone's voice at Northspyre. We have never encouraged solely positive reviews -- just honest ones. If you take a look, you'll see the reviews are candid that employees left and not all 5 stars. And the feedback is ALWAYS heard. If you are a current employee reading this, please do leave a candid review!
5.0
Aug 20, 2023

A Tremendous and Challenging Experience

Director of product
Recommend
CEO approval
Business Outlook

Pros

Ayeeee -- I recently left Northspyre after just over two years at the company. What a tremendous experience. There's a lot of reviews here that give some positives and negatives, and some from disgruntled former employees. I want to give a real insight into Northspyre based on my experience. For the pros: * Northspyre channels a winning mindset. Everything is focused around how the company can win today, win next month, and win the vertical of commercial real estate development software. That drive enables those who want to win to thrive — it makes working everyday feel meaningful (far more than at other roles I've had in the past). * Everyone always says "the people" when asked about what makes a company great, but I think that's especially poignant at Northspyre. Moreover, it's the fact that everyone at Northspyre is willing to help you achieve success. "Can't do it" is virtually never uttered. This doesn't come at the expense of work-life balance, but instead comes with the desire that if you succeed, the company succeeds, and so people go the extra mile for you. * Northspyre is a winning environment but not an environment that strives to work you to the bone. People take vacation, leaders take time off, and people communicate the importance of mental health. There was even a minimum time expected for people to take time off. This provides a ton of psychological security around recharging and focusing on being present at home as well as at work. * Opportunity is *endless* at Northspyre. If you do well in your role, you can move up, or transition into new opportunities you want to explore. This isn't just a concept either like it is at some companies, I saw numerous people switch careers entirely and move up into leadership. It requires you to be excellent in your role and enables you to truly get rewarded for performance. I certainly appreciated this aspect a ton. Moreover, Northspyre encourages this growth; want to try something new? Go ahead and give it a shot. Leadership would often sit down with those curious about new roles and give them chances to show off their skills or try new things. It's a great environment to learn and succeed. * Leadership cares about people. While I can't speak for every person's unique experience, I can attest that I felt valued as a *person* — not just as an employee. There were conversations among leaders about preventing burnout, giving people breathers, and ensuring people felt valued. This doesn't mean everything is perfect or that there aren't gaps in this approach; in a fast moving environment, execution in this area can sometimes be hard. However there's real focus on listening to employees. One thing I especially liked was the company's new employee survey. Not only did it come with questions, but it came with mandated action plans by leadership to enact positive direction in areas that were lacking. Many employee surveys are just for listening, so it's good to see Northspyre required the improvement portion as well. * The CEO loves Spindrift and will introduce you to this amazing nectar of the gods. More on this and it being also a con in a moment. Listen, I could go on and on but I think the above paints it succinctly. Northspyre is a team that embodies a winning mindset, and if you come and look to win with the company, it's going to reward you as well. Plus you get snack boxes so that's cool too. I'm excited for my next role, but I am thrilled that I got a chance to work at Northspyre for these past two years and I highly encourage you take an opportunity to be there as well.

Cons

I loved my time of Northspyre, and of course there's areas to improve. It's a growing company, so none of this is unexpected, but it's good to know. * Wearing different hats is a common phrase in startup life, and it's a requirement at Northspyre -- especially depending on your role. This can lead to a lot of context-switching which can be difficult or frustrating at times. Be prepared to handle this, especially if you're in a leadership or versatile position. * The remote environment is great, but inevitably it can become difficult to make personal connections, especially in a growing environment where you begin to not know everyone's names. The People team was making great strides to bridge some of these gaps, however it's something to know that you'll need to make time for it on your end. Unlike an in-office setting, people aren't going to be chatting around you, so you need to make room to reach out if you're looking for those connections. * The fast moving pace means fast moving requirements. Sometimes it feels like whiplash. While I personally prefer this 10x over slow moving requirements, it can cause frustrations at points. I recommend leaning into it and seeing every switch as an opportunity to succeed in a better direction. * Finally, the CEO gets you hooked on Spindrift, and then Spindrift raises their prices like 50% in a year, and now your grocery bill is rising. Be alert. The best thing about a great roller coaster ride is the thrill. There might be some chaotic moments, but that's what makes the ride memorable in the end. When it's all done, you can't help but want to get on it again. It's a great experience.

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Glassdoor has 58 Northspyre reviews submitted anonymously by Northspyre employees. Read employee reviews and ratings on Glassdoor to decide if Northspyre is right for you.