when problems arise in their system between them and customers and both sides are aware of them but don't know how to fix them, apparently, they blame their associates and fire them and give reasons of performance issues and will lie to the unemployment office and say that the employee voluntarily quit and when you have accumulated almost 150 hours vacation and they go to fire you they cash it out at 63.5 hours and say that's all you had. they want all their associates to follow their values but most of management and leads don't, and nothing happens to them