Ocado Group reviews

3.6

66% would recommend to a friend

(2,019 total reviews)
avatar

Tim Steiner

53% approve of CEO

31% positive business outlook

Ocado Group has an employee rating of 3.6 out of 5 stars, based on 2,019 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Nov 16, 2016
Recommend
CEO approval
Business Outlook

Pros

There's guidelines and rules that you have to work within (of course), but other than that your basically your own boss and the work is easy. You print your own route list by punching your ID into a computer, your van reg is on a screen and when you go out to it, the load is already on it, in boxes in numbered locations. You have a bunch of customers that you deliver to (some great houses!!) and times that you need to be there, but you can deliver up to an hour early. If you're late they (ocado) don't mind as long as you've called the customers to let them know. If you finish early, you get paid until the end of your shift, even if you've gone home!... and if you come back late you get paid overtime! Win/Win. The managers all started as drivers, even the depot manager and the regional manager, so they're basically OK & can relate to your issues (as long as you aren't an attention seeking moaner).

Cons

It's hard work, up to 200miles+ on some shifts up to 25 deliveries. That doesn't sound much if you've come from multidrop, but these are full grocery shops and they can be pretty cumbersome. The timings are fair, but sometimes there isn't much room for hanging around, so be prepared to get a sweat on. At the start of your shift, because you're in and out so quickly, at the same time as everyone else, there isn't much time to get to know people and the managers can be pretty rushed, but everyone is pretty nice, so it's not a bad thing really, and this is definitely a job for people who like working solo anyway.

2.0
Nov 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Get paid on time, free uniform, you will get fit and loose weight. Staff discount but groceries still cheaper elsewhere.

Cons

Training does not cover what is expected. Route timings extremely tight, you are allocated a 20 break but you use that time to catch up. If you follow the instructions ( the Ocado way) on delivery you will never finish on time, or hit your timings. Scratch a van, one verbal warning then a disciplinary meeting if more damage. Say goodbye to any social life. Rest days,you will need to sleep. The customer is always right, you are always wrong. I have been accused of stealing, that l find offensive. Routes planned via sat nav, but you really need you own sat nav as well because you will end up trying to take a Merc van where it should not go if you follow the Panasonic. Reversing to van at night is not easy. It will take over your life, you will not know what day it is. Someone else said on here, some Managers are always looking to criticise, not help. Your body will suffer.

1.0
Nov 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Nothing really positive. Everyone are nice to you only during the probation. All is then perfect and looks promising. Probation time gone- slap in the face, wake up and do as you told.

Cons

Left ocado over a year ago, had family account set up, no problems with discount and free deliveries. And then one day all cancelled without a reason or explanation. Helpline lady totally useless and unhelpful.

Viewing 1915 - 1917 of 2,019 Reviews

Glassdoor has 2,181 Ocado Group reviews submitted anonymously by Ocado Group employees. Read employee reviews and ratings on Glassdoor to decide if Ocado Group is right for you.