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Ocean State Job Lot

Engaged Employer

Ocean State Job Lot reviews

2.9

38% would recommend to a friend

(932 total reviews)
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Marc Perlman

34% approve of CEO

35% positive business outlook

Ocean State Job Lot has an employee rating of 2.9 out of 5 stars, based on 932 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ocean State Job Lot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

932 reviews
1.0
Dec 13, 2017

Review

Recommend
CEO approval
Business Outlook

Pros

MOD's Todd, Jeremy and Glenn are amazing!! Employees are great as well. Everyone kept a positive attitude during trying times.

Cons

Scheduling issues, FES not notified of schedule changes of cashiers which is impairative to operations, not staggering scheduled times to cover store hours, store opens at 8:00 am no cashiers until 10:00 am during December the busiest time of year. Manager doesn't answer pages and is rarely available when on the premises. I've worked in retail since 1987 and have never seen such a lack of communication and organization. The worst Manager I have ever worked with. I do however have to add that Todd, Jeremy and Glenn three of the MOD's are an asset and this store clearly runs because of their dedication. It has been brought to the Managers attention numerous times of many issues and they have yet to be addressed or resolved. I was recently threatened with my job. I was a top performer in Insider cards, August Customer Service Award etc...my Manager waited until another store Manager was off Skype to threaten my employment. Is this company policy!?!? No its not and very unprofessional. I have had serious medical issues and he was well aware of this. I have provided Doctors notes and this has since been resolved.

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Ocean State Job Lot Response
8y
Thank you for the feedback and thank you for sharing your location. Because of that, we can address your concerns and ensure the store is supported appropriately. We will also ensure the managers you called out as performing well are recognized. Best of luck.
1.0
Nov 29, 2017
Recommend
CEO approval
Business Outlook

Pros

My hourly co-workers were awesome. Great team spirit. Always busy - never a dull moment. Schedule was Monday - Friday 7am - 3pm. There is room for advancement if retail is for you. Good perks outside of work for employee's.

Cons

Pay is minimum wage but that's retail for you. Having to run the front end due to scheduling errors and call outs. (this happens multiple times weekly and for full shifts) That leads to not being able to perform job functions and in turn to failed audits. They (3rd one in 5.5 years) did not know how to make a schedule and dodged all customer service issues. ( for instance, hiding behind row's, peaking around the corner and watching and waiting as the dispute erupts; and waiting until the irate customer leaves and then to surface from hiding out) Failure to back up the front end on multiple issues like this and so I would step in to assist my staff. Sadly, employee relations does not relate. I had brought up several issues and emailed employee relations, and nary a soul did anything to assist me. (and I thought they were there to help - promises, promises) (My advice .........Get a union in here and maybe better management might be hired and the pay will be much better) My work was sabotaged routinely and I was bullied regularly for the last 10 months I was there. Not a pleasant work environment to be involved in. It's as though that when new management comes into play, if they don't like you, they will make your life heck until you quit or they fire you. Be prepared......

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Ocean State Job Lot Response
8y
Thank you for the detailed note. Thank you also for a location so we can address your concerns. We wish you the best of luck..
5.0
Sep 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I started in Store Planning 11 years ago. I was promoted to Executive Assistant a little over a year after I was hired. I am not related to anyone else in the company. I also don't consider myself a corporate lackey. Whenever I have an issue, I go right to our CHRO and voice my concerns. Not only do my opinions NOT fall on deaf ears, he and his department provide updates regarding the progress of any issues I raise. I know people who have been here a long time may still fall into the old way of thinking. The company had growing pains, because we grew SO fast! (We've opened over 40 stores since I've been here.) Now we have a team in Human Resources that is working tirelessly to find new and exciting perks and incentives to make it very fun to work here. I can't believe someone else on here complained about the restaurants and car dealerships being "shoved down our throats." Okay, you're right. Who wants a 15% discount on restaurants or a 20% discount on a brand new car? Who wants United Health, vision care, dental, life insurance, 401K, movie ticket discounts, theme park discounts, profit sharing checks, etc.? Let's get to the point. Our team is aggressively pushing to become one of the best companies in New England. I work in the corporate office, so I can't attest to what's going on in the stores. But I am watching FIRST HAND how massive changes for the better are taking place here at Corporate. There is NO ONE on our management team I wouldn't speak to if I had any questions, concerns, or thought anything was unfair. This is not the Job Lot of a long time ago. It's like a brand new company with the owners and Human Resources encompassing all levels and including us in this incredible push forward. If you're thinking of working here, here's what you need to know. You have to be willing to have a positive attitude and work well with your team. Never become complacent. Continue to learn. (Did I mention we have a fantastic training department that's growing even as I type?) Be willing to make your coworkers look good, because that's how you will succeed. Job Lot is on a fast track to success. If you want to feel like part of our family, come join us! I promise you won't be disappointed! (p. s. We now have a full-service Cafeteria on site. The chef is GREAT to work with and is willing to try any new suggestions for delicious meals!)

Cons

This list is practically non-existent. I have to admit, especially after reading some other reviews, the biggest issue right now is negative employees that feel it's better to complain than to become a part of the solution. If these employees aren't happy, they should leave. Don't try to bring the rest of us down.

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Ocean State Job Lot Response
9y
Thank you for taking the time to share your thoughts. It is great to see someone using the open door. We will continue to look at anything for our associates if it improves the company and fits in our overall strategy. You make a good point. Change is hard.
Viewing 55 - 57 of 932 Reviews

Glassdoor has 960 Ocean State Job Lot reviews submitted anonymously by Ocean State Job Lot employees. Read employee reviews and ratings on Glassdoor to decide if Ocean State Job Lot is right for you.