Great Company with Fantastic Leadership and Growth - Technical Support Both Challenging and Rewarding
Pros
- Customer Support Team is led by fantastic leadership that both listens and cares about what you have to say, is interested in your career trajectory (it was even brought up in my interview which is one of the reasons I joined the company), and invests heavily in team engagement and improvement. - The Support team is the best of the best. I have the pleasure of working with some of the most motivated, intelligent, and engaged team members that anyone could ask for. - There is never a sense of "working alone" or unwillingness to assist from any coworker. Truly a great team to be in! - The new employees are consistently coming in better than their predecessors. Continuing this trend will make sure the team always is the best team to work in. - The work continues to grow in complexity and for those that like to continually learn and be challenged, there is no better environment than Okta! - Salary and benefits are great, and annual reviews to keep compensation competitive are better than any other place I have worked. - Kitchens are now rotating stock with new food to keep things feeling fresh. - Growth opportunities continue to expand, with new roles and positions opening up on an increasing pace.
Cons
- If you aren't ready for a challenge, this may not be the place for you. - The company is growing fast. This leads to plenty of growing pains and problems, which the company is working hard to scale at the current level. - Some of the team members have a personal problem against management that they won't let go due to issues that have primarily passed before I joined the team. When prompted about issues that could be fixed, more often than not, complaints that are shared are based on a personal view that doesn't consider other coworkers or the team as a whole. Luckily, you'll find that these tend to be a small minority of the group, and the newer employees are both very satisfied and engaged in their roles, actively working towards creating a better work environment.
