Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

39% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 54 reviews)); "Work from home position is good." ((in 41 reviews)); "Great work place people were great" ((in 34 reviews)); "The IT team is great" ((in 14 reviews)); "It had good culture and the managers took care of you" ((in 11 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 46 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 18 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 15 reviews)); "Poor Training" ((in 14 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

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One Call

One Call reviews

3.0

39% would recommend to a friend

(715 total reviews)

Nick Mendez

38% approve of CEO

39% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.8

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

715 reviews

3.0

Mar 26, 2026

Good Camaraderie

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Great co-workers! Most supervisors are open and approachable. Interesting work. If they try, employees can learn a lot about the workers comp industry which can take them many places in their future.

Cons

Some people in management (i.e. supervisors & managers) don't have the personality or ability to be managment. In order to supervise, a person needs to have an open & friendly personality to be able to relate to the staff. Way too much favoritism.

4.0

Mar 4, 2026

Would recommend

Medical service coordinator

Recommend

CEO approval

Business Outlook

Pros

Supervisor and management are very supportive of work/life balance. The company encourages you to grow, learn. They prioritize internal growth/hiring before hiring outside the company. The company is almost fully remote, but there is an option to work in office for those close to their Jacksonville, FL location.

Cons

Pay could be a little better, but it isn't horrible.

4.0

Feb 26, 2026

Great company

Bill review specialist

Recommend

CEO approval

Business Outlook

Pros

Great work/life balance, wonderful people

Cons

Too many monthly training modules

Viewing 331 - 333 of 715 Reviews

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Jobs at One Call

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Data Analyst II - Outcome Analytics

Senior Director Information Technology

Staff Software Engineer

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One Call

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Ratings by category

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Good Camaraderie

Would recommend

Great company

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