Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and co workers" ((in 67 reviews)); "Work from home position is good." ((in 39 reviews)); "Great work place people were great" ((in 37 reviews)); "Great work/life balance" ((in 14 reviews)); "The IT team is great" ((in 13 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 54 reviews)); "Constant changing of position due to poor management." ((in 49 reviews)); "Lack of training" ((in 19 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 18 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 15 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (715 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

1.0

Oct 22, 2017

care coordinator I

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

THE HOURS 11:15 - 8

Cons

There is no life/work balance- mgmt.. high turnover...stay away

One Call Response

8y

Thank you for sharing your thoughts. We are sorry to hear you did not have a good experience. We will communicate your concerns to management.

2.0

Oct 20, 2017

Revolving Door

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Occasionally there will be fun events to maintain employees' morale (and take their minds off the fact that they could lose their jobs at any second)

Cons

Management, structural hierarchy, encourages employees to report one another for even the smallest of unintentional errors.

One Call Response

8y

Thank you for taking the time to share this feedback. We are glad to hear that you enjoyed the employee engagement events at One Call. We appreciate your constructive advice on the organizational structure within the company and will convey your ideas to management.

1.0

Oct 19, 2017

Just not for me.

Care coordinator i

Recommend

CEO approval

Business Outlook

Pros

Some supervisors are good. Access to food vendors. Shift bids

Cons

Overworked and under paid. You can moved to another department for a year. They want you just be a yes man. If stand up to them and say feel, they won't care at the end of the day.

One Call Response

8y

Thank you for taking the time to provide specific details about your work experience at One Call. We are glad that you have enjoyed shift bidding and your management teams. We will relate your concerns about the interview process to our Recruiting Department.

Viewing 466 - 468 of 715 Reviews

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One Call reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

care coordinator I

Revolving Door

Just not for me.

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