One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)
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Nick Mendez

40% approve of CEO

40% positive business outlook

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews
1.0
Jun 29, 2016

Unraveling at the seams

Recommend
CEO approval
Business Outlook

Pros

Not many left to mention. This used to be a wonderful company...now all perks have been stripped down, even to taking away bagels on Friday (huge cost savings there I'm sure), and the employees that once truly loved their jobs and dedicated themselves to excellence have become completely demoralized.

Cons

Decisions have been made with the interest of shareholders, not the business itself. Too many poorly executed M & A has taken place and best practices have been overlooked due to ego. Performers are not recognized or valued, and most are looking elsewhere. Management has been stripped of resources and the ability to make smart decisions. There is a complete lack of communication from Corporate, but make no mistake, the direction of the company is very transparent to the employees. We have been set up to fail by our "leaders" and that's exactly what's occurring. It's sad to watch something that was once so successful and a joy to be a part of go downhill so quickly. Infrastructure will collapse within a year or less if major changes are not made.

1.0
Jun 24, 2016

Going down under

Recommend
CEO approval
Business Outlook

Pros

Company was great at first. I was trained 1:1 with a mentor and learned the company from the ground up. Had several promotions and made lots of friends. Was home-like environment. Then, the company started doing acquisitions. See CONS.

Cons

After the company started getting into acquisitions, they could not stop and ran the company into the ground. Key management personnel who the employees trusted were let go. Promises were made as to raises and educational resources and training. Then a new boss would come in and act like he knew nothing about it. Teams that were succeeding were broken up and benefits were ridiculous. The benefits changes practically every year for the past 7 years. Leaving uncertainty about being able to keep your job and being able to take care of your family. Not a good place to be loyal and plan to retire from.

2.0
Jun 23, 2016

Was good but got too big

Recommend
CEO approval
Business Outlook

Pros

They tried to do nice things for employees but those are slowly slipping away as well

Cons

When the company was Align Networks it was much better. Since the transition to OCCM it has been worse. Most people don't care, their claims team is a joke and team leads who work a regular shift barely make as much a large new reps who work a late shift

Viewing 568 - 570 of 715 Reviews

Glassdoor has 768 One Call reviews submitted anonymously by One Call employees. Read employee reviews and ratings on Glassdoor to decide if One Call is right for you.