Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 64 reviews)); "Good benefits, work from home" ((in 44 reviews)); "Great work place people were great" ((in 34 reviews)); "The training and the people there were good." ((in 17 reviews)); "The IT team is great" ((in 14 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 61 reviews)); "Constant changing of position due to poor management." ((in 48 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "Many in upper management scrambling to be on top at any cost." ((in 14 reviews)); "Leadership is cliquey and gossips." ((in 11 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (715 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

3.0

May 18, 2019

Not a Career

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Decent Benefits Long vacation chances if you start at the start of the year. Almost always looking for work Always offering Overtime

Cons

Low pay Raises and bonus keep decreases. Depending on your team, your ability to take vacation is held hostage.

4.0

May 3, 2019

One of the better call centers.

Medicaid service coordinator

Recommend

CEO approval

Business Outlook

Pros

One of the better call centers to work for where you are treated with respect by everyone. 3 weeks paid vacation and 3 floating holidays. The job itself is rewarding knowing that you help injured people. The people you work with are amazing.

Cons

The job is by no means easy at the beginning. The company will tell you this will be one of the most challenging jobs you will ever had and its no lie.

4.0

Apr 15, 2019

Fun Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great coworkers, challenging work, overall a good organization

Cons

none at this time to list

Viewing 568 - 570 of 715 Reviews

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One Call reviews

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Not a Career

One of the better call centers.

Fun Place to work

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