Do not believe it when they tell you, "they're not like other call centers." Quotas or termination!
Pros
Weekends and holidays off, decent starting salary; business hours, monetary rewards for overachievers; holiday celebrations and treats.
Cons
QA-ridiculously strict and unnecessary; 45 minute lunch; PTO will always be denied; No sick days have to use PTO, yet still get "occurrences." Meet Quotas or you're fired; Disciplinary actions continues even if you're improving if you don't meet their time schedule. File and call manipulation gives unfair advantage to favored or high producing employees. High producing employees have completed, easy files, while others have high maintenance files which lead to lack of "availability" and productivity, but, they'll always blame the employee. The new class of employees will be your replacement without your knowledge.
