Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 64 reviews)); "Good benefits, work from home" ((in 44 reviews)); "Great work place people were great" ((in 34 reviews)); "The training and the people there were good." ((in 17 reviews)); "The IT team is great" ((in 14 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 61 reviews)); "Constant changing of position due to poor management." ((in 48 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "Many in upper management scrambling to be on top at any cost." ((in 14 reviews)); "Leadership is cliquey and gossips." ((in 11 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

5.0

Nov 14, 2022

Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One Call has gone through some tough years in the past. Recent changes in leadership have resulted in a new focus on people and culture. That is taking some time to get all the way to the bottom of the organization, but it's noticed. The leaders a really trying to do what's right and invest in us and tell us what's going on.

Cons

100% remote can make finding things harder, but being WFH is worth it!

1.0

Nov 9, 2022

Treat as a stepping stone, hop fast to another company

Medical service coordinator

Recommend

CEO approval

Business Outlook

Pros

Some areas allow you to work from home.

Cons

It’s a fast-paced call center. If you are in a scheduling or intake department you must be able to multitask and meet unrealistic productivity goals while being micromanaged on every aspect of your workday. If they tell you that you will be “laterally transferred due to business needs” that means you get to keep your pay but you will be placed wherever they need people which is usually a demotion back to square 1, on the phones, in scheduling. There is always a shortage of people in operations. It is also incredibly hard to take time off due to the limited availability of hours allowed per team.

5.0

Oct 28, 2022

Great company to work for

Service delivery engineer

Recommend

CEO approval

Business Outlook

Pros

Embraces remote hybrid environment, great employee engagement and truly interested in growth.

Cons

Sometimes the work load can be a bit much but that goes without companies.

Viewing 178 - 180 of 715 Reviews

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