Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Work from home position is good." ((in 38 reviews)); "Great work place people were great" ((in 35 reviews)); "Good work/life balance" ((in 15 reviews)); "The IT team is great" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Lack of training" ((in 18 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 12 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

714 reviews

2.0

Jun 11, 2011

This is a "wannabe" company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Monday to Friday schedules and closing time of 5:30 pm.

Cons

Leadership? What leadership?? Company takes on more than it can handle and employees are extremely stressed out. There is no room for growth.

1.0

Mar 30, 2023

If you like to jump through hoops to get your job done, then this is the place for you.

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

You are working from home. Once I received my offer letter for my current position, I simply sent my Supervisor an email. Resigning, Effective Immediately!!

Cons

Poor Training- Spent most of training learning tasks not related to your day to day job. You are on your own. You can ask questions in Teams and hope that someone will answer you... Not Fairly Compensated for the amount of work that you will be doing and stress you have to deal with. Unrealistic Scheduling and Adherence Goals-There were so many road blocks and hoops to jump through just to schedule a patient. Daily system issues- Most of these issues they will try to blame you for, even if your internet speed test numbers are on point. Micromanaging-From managers that don't know what they're doing. Once I had a call and my quality was 100% (QA for the week), management pulled this perfect call and still tried to advise me of a better way I could've handled the call. I was so confused and this was the last straw. Hard to take PTO. Even in advance. You miss a day or leave early (for appts) you will get an occurrence. Benefits were RIDICULOUS and expensive! High Turnover.

1.0

Mar 23, 2018

Awful and redundant with no organization

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The satellite office Spreemo, has most of the original employees that were there before one call took over.

Cons

Everything. Managers don't do any work but are able to tell you that you should be able to meet this and that KPI. A lot of favoritism and office politics involved.

Viewing 25 - 27 of 714 Reviews

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Jobs at One Call

Regional Account Manager-California

Manager, Regional Accounts - Georgia

Senior Director Information Technology

One Call

One Call reviews

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Reviews by job title

This is a "wannabe" company

If you like to jump through hoops to get your job done, then this is the place for you.

Awful and redundant with no organization

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