Once you complete training, the experience on the floor is completely different. There is no management support. You are pressured to make sales regardless of viable leads (in the hiring and training process you are told that you will not have to cold call - this is not true). You are not allowed to drop calls, even though some of the calls coming through are of people that cannot be sold insurance (not the right age, do not have A and B, they have a power of attorney). Essentially these calls count against you and inflate your numbers - you never know what you are going to get. Management does not care about "doing the right thing" and selling something that the client actually wants. They just want you to make sales, and fast so that they beat the other managers (I got the impression that their bonus was based on their teams sales). I was constantly told to just put them on "whatever" plan, that it didnt matter, because they could switch (not always true) and that if I didnt sell them, someone else would. We were encouraged (verbally - never in written form) to scare clients into buying insurance, for example; by inflating facts like "oh, did you know someone switched you from A insurance to B insurance?" or "blah doctor is not covered!" - all of this without doing a full assessment to find out what would benefit/support the client the most in their needs. We were told to just find a need (literally anything) and just sell on that, no matter what. "Don't ask too many questions" - literally the opposite of what you are told in training. In training you are told to think of these vulnerable medicare recipients as if they are your grandparents.... then on the floor you are told to just see them as numbers and to take advantage of their lack of comprehension. You will be asked to outbound - essentially cold call people that have no interest, you are also encouraged to spam them with calls if they dont answer. Not only are managers (at all levels) not ethical, but the working conditions are also subpar. Be prepared to spend all day in the office, during OEP there is no time off, you are threatened into feeling that if you take a day off they will fire you. People are constantly sick and feel pressured to come to work anyway - making others sick. If you take the day off to rest and take meds at home, be prepared to be written up, because the only way the time off is justified is if you go to a doctor. You are constantly being monitored, if you take "too many breaks" - aka going to the bathroom, getting water/coffee, management makes comments. You constantly feel watched and are being micromanaged. Management is also unprofessional and talk (loudly - might I add) with others about employees they dislike. There is a big frat like atmosphere, if you are a woman or person of color - good luck. You will notice the difference in the way management talk to their "bros" and everyone else. There are 0 opportunities for growth unless you never take breaks, never call off, practice unethical sale tactics, or inflate your sales (people that have been there longer do this - to hit their numbers. They are so desperate that they sell things that don't stick). About the company culture, they sell you on alcohol (a keg, costco seltzers and boxed wine), but remember you can't get up to take part because you can't take "too many breaks". They never have enough anyway, the keg was foamy, hot beer. There are no real opportunities to talk to your coworkers or get to meet people. Mostly everyone is unhappy - the turnover rate is very high (from our starting class of about 20 people) I only know of 2-3 that are still there and they are looking for better opportunities. I believe that they also take advantage of young college kids who have never had a professional job and think this is ok. ITS NOT. BELIEVE ME. RUN... DON'T DO IT.
