OneSource Virtual reviews

4.2

80% would recommend to a friend

(154 total reviews)
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John Bax

100% approve of CEO

85% positive business outlook

Reviews by job title

154 reviews

Reviews about "Culture"

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3.0
Jul 23, 2019

Great Culture

Recommend
CEO approval
Business Outlook

Pros

The culture continues to be what keeps me around. My team, direct leadership, and the flexibility of my work schedule can't be beat.

Cons

My pay is fair, but still low for my job duties. Although the company is still fairly young, there are still operational problems that seem to be fixed with bandaids instead of true resolutions. The company has outgrown initial system builds and the continuous system enhancements are great, but seem to be patching and outdated system, making upkeep difficult. The new benefits are horrible. While the premium seems to be a little lower, the out of pocket (not covered) is much higher than our previous provider.

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OneSource Virtual Response
6y
Thanks for taking the time to give us a review and thanks for talking about the culture. We do believe in work/life balance and it shows in your review. We will continue to evaluate compensation and benefits for all employees.
5.0
May 1, 2019

Great company

Recommend
CEO approval
Business Outlook

Pros

Very relaxed environment, the company values are really used everyday, and management team is very knowledgeable.

Cons

very open work environment (works for me but maybe not everyone)

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OneSource Virtual Response
7y
Thanks for taking the time to write a review. While our open environment may not always work for everyone, it reflects our transparency and fosters collaboration.
4.0
Mar 19, 2019

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoy working at OSV because most of the employees are knowledgeable and team players, and in my department we have flexibility to work from home two days per week. Over the past several years there has been a lot of change in Executives which I was apprehensive about, but I think it was an improvement! There is now a lot more transparency in what the company is doing and what is going well or badly. Monthly employee service anniversary celebrations mean treats and socializing for everyone, not just those with anniversaries, which is nice. Popcorn Wednesdays are a fun way to have a few minutes away from your desk, socialize with employees from other areas while getting a nice snack! The on-boarding process was easy and the 'Our Story of Values' training class was engaging. I feel the company is always trying to improve, of course this will come with varying degrees of success but I like to see the effort. Overall, I really enjoy working here and would recommend it to friends. The "new" (about 3 years old now) building is terrific, nice open space, lots of light, big covered parking garage.

Cons

Some managers do not care about the company performance, or the well being of their employees, and may issue unrealistic performance goals. In some departments it may be difficult to obtain raises or to utilize your time off. The building maintenance has gone downhill over the past couple of years and see little dings in the paint, break rooms often pretty dirty despite having a cleaning crew. Not sure that is super reflective of OSV, although perhaps there is someone who could improve the way Cypress Waters management treats the building. The open concept work space does make it difficult when several people in the same department have customer phone calls at the same time, but is nice for collaboration. Would be nice if we could get some noise cancellation technology to minimize the amount of noise generated when many people are talking at once. Although one of the values is "we are a team" I still feel that some departments are very silo-ed and communication effort really depends on who in each department you are speaking to.

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OneSource Virtual Response
7y
Thanks for taking the time to leave a review. We often hear examples from your list of favorites, and we agree with all of them. We appreciate the specific feedback as it allows us to take action. Thanks for the advice and we encourage you to keep voicing your suggestions.
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