Is OpenTable a good company to work for?

OpenTable has an overall rating of 4.0 out of 5, based on over 725 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 74% of employees would recommend working at OpenTable to a friend and 76% have a positive outlook for the business. The best reviews about OpenTable have been left by employees working as Senior Software Engineer , Account Manager and Account Executive .

Does OpenTable pay their employees well?

According to anonymously submitted Glassdoor reviews, OpenTable employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at OpenTable. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at OpenTable?

74% of OpenTable employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OpenTable 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 92 reviews)); "Benefits are great" ((in 58 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 51 reviews)); "Great people and teams all around" ((in 34 reviews)); "Good pay and my co" ((in 29 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 26 reviews)); "Senior leadership has no idea what they are doing" ((in 14 reviews)); "My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Training is 2 weeks then they put you on the floor." ((in 9 reviews)); "Upper Management is constantly changing" ((in 7 reviews))

What are employees saying about OpenTable layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OpenTable layoffs and their outlook for job security at OpenTable in 2026.

What are the top reviewed OpenTable locations?

San Francisco , Denver , New York , Los Angeles , Chicago , Houston , Boulder , Atlanta , Hoboken , Milwaukee , Glendale , Detroit , Portland , Washington , Austin , Minneapolis , Saint Paul , Chattanooga , California City , Altadena , Seal Beach , San Diego , South San Francisco , San Jose , Westminster , Bridgeport , Stamford , Las Vegas , Miami , Lynn

OpenTable reviews

4.0

74% would recommend to a friend

(673 total reviews)

Debby Soo

76% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (673 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

OpenTable has an employee rating of 4.0 out of 5 stars, based on 673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

673 reviews

3.0

Apr 30, 2019

Just an average employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Monthly happy hours, flexible hours

Cons

Poor merit increases, management (Kayak) only cares about cutting costs and not retaining people or keeping employees happy. Salaries are not at market rate.

5.0

Apr 18, 2018

Great place to work, but there's always room for improvement

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Culture is great, especially with regard to support from managers and collaboration. People are there to help each other. No workplace is perfect, but it is overall a healthy culture with a lot of value placed in work-life balance. There are a lot of big challenges, both technical and otherwise, and some big impacts to be made. Even relatively junior contributors can make a significant difference to the product if they seek the opportunities. Both consumer and enterprise products offer a lot of different challenges to work on.

Cons

Big organizations can move slowly sometimes, and OpenTable is no exception (although this has been getting better with fluid teams). Better coordination between product, design, and engineering is needed in some areas.

3.0

Jun 26, 2017

At Least The Coworkers Are Great

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Awesome coworkers(supervisors/agents), health insurance(ish), free snacks, pool table, valuable knowledge from tier 2 agents.

Cons

The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).

OpenTable Response

8y

Thank you for taking the time to provide us feedback regarding your experience on the Customer Support team. We've recently made organizational and leadership changes by more tightly aligning customer support and sales. I believe this will enable us to manage the entire customer life cycle in a way that wasn't possible before. Please reach out to your HRBP with any questions!

Viewing 88 - 90 of 673 Reviews

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Jobs at OpenTable

Lead, Field Enablement

Senior District Manager (Remote)

Senior Product Manager (Private Dining Discovery)

Account Executive (Remote)

Sr. Compensation Analyst (Hybrid)

OpenTable

OpenTable reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Just an average employer

Great place to work, but there's always room for improvement

At Least The Coworkers Are Great

Top companies for "Compensation and Benefits" near you

Jobs at OpenTable