Lack of vision for new, cutting edge products, growth mainly accomplished by gobbling up small companies.
Pros
At my local site, management and co-workers are a good bunch of people. Friendly and professional work environment. Benefits are decent (for these days and times). I was very well treated. I was not there long enough to form an opinion of higher up in OpenText.
Cons
I worked in the technical support section for a major software application -- basically, a support call center. Mostly telephone work, a bit done by email. Analysts are on a time clock every minute of the day, all day -- rather oppressive in my opinion. The productivity metric is how many calls are processed during a given shift. Very difficult to get a merit raise in OpenText, at least in my part of it. Formal, training to do the job and provide quality support to the customers is almost nonexistent. Everyone learns the job by getting on the phone with a customer, pretending he knows more than he really does, and hopes he can fly by the seat of his pants enough to learn as much as possible from each call to better support the next customer with a similar problem. The old-timers told me it takes at least one year before feeling comfortable in the job. Last, pay is on the low side.
