OpenText Technical Support Manager reviews

3.2

61% would recommend to a friend

(5 total reviews)
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Ayman Antoun

Not enough data to show CEO approval

99% positive business outlook

Reviews by job title

5 reviews
1.0
May 4, 2021
Recommend
CEO approval
Business Outlook

Pros

HQ Location is nice, lots of empty offices

Cons

I quite literally haven't worked for a worse company. Open Text makes it's money aquiring smaller companies, and applying a slash/outsource policy (cutting Members). They take opportunity to cut Team Members in all lines of business (without any performance management etc) stating redundancy from an aquisition -- when in reality it may as well be a seperate entity. Your constantly told to find them money. They freezing hiring, travel, education, all the time. They make record profits, but, really that never goes to anyone aside from the CEO and board. (The "trickle down" doesn't really trickle down). After watching several people who had built up nice careers, strong contributers who were cut for "salary" etc. After awhile you start to notice most of the talented people are gone. My feedback from customers was, I wish I didn't deal with this company. HR was non-existent, I really only dealt with them when it was layoff time. When your asked to layoff a member in your Team (every quarter). Do not work here, its a stop on your career path. Everyone is glad to see the back of it. I left for greener pastures.

5.0
Apr 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Director of support in cork is superb ! Has brought tangible changes to the talent and culture in cork, big potential for those who are not faint when it comes to hard work.

Cons

OT Europe needs an L&D team a team that can enable the support engineers to deliver. Some teams are struggling with knowledge and I believe it should be to company plugging the knowledge gap by leveraging / hiring an learning and development team

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OpenText Response
3y
Thank you for taking the time to share your experience, your feedback is highly valuable for us !
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