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Optimum

Engaged Employer

Optimum Tech Support reviews

2.2

96% would recommend to a friend

(6 total reviews)

Dennis Mathew

Not enough data to show CEO approval

38% positive business outlook

Ratings by category

1.2

Culture & values

1.2

Work/Life balance

1.2

Compensation and benefits

1.2

Career opportunities

1.1

Senior management

1.0

Diversity & inclusion

Ratings by demographic groups

Reviews by job title

6 reviews
5.0
Oct 27, 2021

Phones

Tech support
Recommend
CEO approval
Business Outlook

Pros

Set schedule, paid training and good leaders

Cons

This location closed in 2016 and moved to TX

2.0
Jun 28, 2019

Was hired to provide tech support, but turned into a salesman position.

Tech support
Recommend
CEO approval
Business Outlook

Pros

Good hours when you have been there for awhile and get a choice of what shift you want.

Cons

The company cares more about sales and talking customers into signing up for new services instead of how well you handle problems. Regardless of how many customers wish to talk to management to compliment on the support they received you will be let go of if you don't hit certain sale goals. You can talk customers into upgrading them to a TiVo or DVR box all day long and get no recognition. Almost zero chance for advancement and raises.

Viewing 1 - 3 of 6 Reviews
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