Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,074 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Optum to a friend and 46% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

55% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1140) , Senior Software Engineer (719) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (187) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (128) , Medical Coder (127) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1924 reviews)); "Remote and Dynamic work environment good benefits" ((in 849 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 689 reviews)); "Flexible and ability to work from home" ((in 610 reviews)); "Good culture and policies" ((in 583 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 627 reviews)); "Low salary and very low yearly increases" ((in 428 reviews)); "Frequent Restructuring and layoffs" ((in 305 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 139 reviews)); "Poor communication both internally and externally" ((in 88 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

Optum reviews

3.4

55% would recommend to a friend

(15,599 total reviews)

Patrick Conway

47% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (15,599 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optum has an employee rating of 3.4 out of 5 stars, based on 15,599 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews

2.0

May 28, 2024

There’s better options

Lpc therapist

Recommend

CEO approval

Business Outlook

Pros

Choose your own schedule, supportive supervisors, fair job of newly licensed

Cons

Corporate culture with constant changes, little communication between colleagues other than mass emails which were sent in scattered sequences. Practice was originally a small group and sold to Refresh/Optum . EMR is catered towards medical professionals and diagnoses are not inclusive or up to date. Billing is beyond disorganized with a call number connected to people who have no idea what the clients are asking. Upkeep of buildings appear to be over-sought independently and are not cleaned regularly. Focus is on volume and productivity with little celebration of clinicians hard work, capacity or areas of speciality.

1.0

May 27, 2024

the downfall of home based medical care

Family nurse practitioner

Recommend

CEO approval

Business Outlook

Pros

- Visits are free of charge to the patients. - Helping patients who it is often extremely difficult to get to the office. - Opportunity to help the most vulnerable of our population.

Cons

- Constantly being bought out/restructuring. - Difficult and often conflicting priorities. - Recently, setting bonus requirements at an unachievable level - Poor communication from people with actual power. - Suggestions and requests go unheard. - Terrible documentation system - Difficult to access outside medical records.

Optum Response

2y

Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback so that we can refine our processes and continually improve support for our team members.

2.0

May 9, 2024

Career building / Career limiting

Vice president

Recommend

CEO approval

Business Outlook

Pros

growth opportunities at the beginning of tenure

Cons

It appears employees after a certain age and salary are not valued, based on RIF culture. Culture is gross. Beholden to the Street, at the expense of the employees. Nepotism runs deep. Not pay for performance. Your experience will fully depend on your manager, who will likely hold you back to get ahead themselves.

Optum Response

2y

Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback so that we can refine our processes and continually improve support for our team members.

Viewing 394 - 396 of 15,599 Reviews

Jobs at Optum

MyChart Analyst - Remote

Senior Clinical Quality Analyst - Remote

Urgent Care Unit Secretary

Senior Healthcare Economics Consultant - Remote

Epic Clinical Applications Analyst - Willow - Remote

Optum

Optum reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

There’s better options

the downfall of home based medical care

Career building / Career limiting

Jobs at Optum

Optum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Optum reviews FAQs

Jobs at Optum