Optum reviews

3.4

56% would recommend to a friend

(15,511 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
5.0
Dec 19, 2013

Love this company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I say how much I love working for QSSI because its true. Yes, the Indian population is the majority at this company but I have no problem with working with all types of nationalities. As far as the reviews regarding nepotism, just because one nationality is a majority, doesn't mean everyone is related/connected. Most people seem very hard working at this company and though many other reviewers seem to use that as a con because they then must live to those standards as well, it just means that the company is doing something right to be expanding the way it is. We continue to gain business and grow rapidly and could not be doing that, if we were not doing a good job at it. I have a wonderful manager who continuously acknowledges my hardwork and often provides praise and gratitude for a job well done. Its a shame that others here have not experienced that.

Cons

Yes - at times employees are asked to work their standard 40 hours and then are requested to work as SMEs on other projects or proposals but that just means you are vital and should actually shine light as to you being an asset to the company. Think people should look at it that way. There are some individuals that are truly incompetent and slow and need to understand the business at hand. As a government contracting company, life moves at a fast pace and as the saying goes, "if you cant stand the heat, get out of the kitchen!" So many people just need to find a new career path.

1.0
Oct 15, 2013

Terrible management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent pay, smart co-workers

Cons

- Negative work environment - Zero positive recognition - Terrible management - Very negative attitudes - No opportunity to think and act independently - If you are a robot and can not think for yourself, you will be fine here, though

1.0
Feb 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexibility with hours, friendly coworkers, decent pay

Cons

Where should I start? The pay doesn't seem decent anymore when you realize that you are expected to be on call on top of your regular 40 hours a week. Working nights and weekends is a regular occurrence. My lead would call me daily at home for special projects. Also, I found they HAD to be flexible with in-office hours because they were imposing so much on my personal time. Nepotism ran rampant in the company. Everyone was related to everyone at QSSI, whether by blood or marriage. I felt a lot of the employees on my floor would not speak to me because I am not Indian. The project I was on was poorly managed which caused all the deliverables to be late. The schedule was poorly constructed and leads would not do what they were supposed to do in a timely manner. When they finally did complete their portion(s), the rest of us were expected to scramble, work evenings and weekends to get the deliverable out as soon as possible. However, while we were working hard, we were cutting corners and not providing a good product to the client. Every deliverable we sent to CMS was returned with scathing comments. A lot of sub par employees were hired to fill a huge need for bodies. Instead of getting rid of the poor employees, this company just makes the efficient employees work harder. No motivation from management. Despite working tons of overtime, my PM never said thank you, never uttered a nice word. He only said something when he was displeased. The CMS people we had to deal with were rude. I understand we kept providing them with sub par deliverables, but there is a professional way to respond. Deb Seate needs some sensitivity training.

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