Is Oracle a good company to work for as a Customer Success & Services?

Customer Success & Services professionals working at Oracle have rated their employer with 3.7 out of 5 stars in 253 Glassdoor reviews. This is a higher than average score with the overall rating of Oracle employees being 3.4 out of 5 stars. Search open Customer Success & Services Jobs at Oracle now and start preparing for your job interview by browsing frequently asked Customer Success & Services interview questions at Oracle .

Does Oracle pay Customer Success & Services employees well?

Customer Success & Services professionals rate their compensation and benefits at Oracle with 3.4 out of 5 stars based on 253 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Success & Services salaries at Oracle.

What are the top reviewed jobs at Oracle?

Software Engineer (1955) , Senior Software Engineer (1370) , Associate Consultant (1080) , Senior Consultant (1048) , Account Executive (1037) , Account Manager (994) , Principal Consultant (796) , Principal Software Engineer (768) , Sales Representative (741) , Member Of Technical Staff (732) , Business Development Consultant (720) , Software Developer (718) , Consultant (702) , Applications Developer (698) , Senior Member of Technical Staff (644)

What are the pros of working at Oracle according to real employee reviews?

"Good work life balance given so that you become lazy and settle down for less and compromise" ((in 8482 reviews)); "The benefits are good; it is nice to have access to the Oracle University classes." ((in 3586 reviews)); "Enjoyed working with the marketing team and the people there are great and easy to get along with." ((in 2439 reviews)); "work culture is good and your work is seen by all the people in the hierarchy" ((in 1868 reviews)); "Work life good and work from home options" ((in 1602 reviews))

What are the cons of working at Oracle according to real employee reviews?

"The salary was low for this industry and there was no hope for a significant raise or promotion." ((in 2362 reviews)); "There is no bonus until you are salary employee and even full time employee.." ((in 1134 reviews)); "Managers seem to be caught up in politics and corruption quite frequently and are frequently bad at managing and very good at micromanagement." ((in 1063 reviews)); "Advancement and avoiding frequent layoffs depends solely on politics and relationships with those above you." ((in 692 reviews)); "poor leadership; managed by a spreadsheet and billable utilization with no other considerations; just a number" ((in 462 reviews))

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Oracle

Oracle Customer Success & Services reviews

3.7

69% would recommend to a friend

(253 total reviews)

Clay Magouyrk and Mike Sicilia

37% approve of CEO

59% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

2.9

Senior management

Customer Success & Services employees have rated Oracle with 3.7 out of 5 stars, based on 253 company reviews on Glassdoor. This indicates that most Customer Success & Services professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Customer Success & Services professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

253 reviews

5.0

Mar 31, 2026

Great place to work and have a life

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Remote Access to courses Great leadership skills

Cons

Lack of financial growth opportunities

4.0

Mar 29, 2026

Good entry salary and remote work, but poor retention

Customer success

Recommend

CEO approval

Business Outlook

Pros

- good entry salary -> above market at time of employment - remote/hybrid work - good learning experience

Cons

- extremely bad to non-existent employee retention policy - extremely rare promotion opportunities - very political

3.0

Mar 12, 2026

CSM Strategy

Client success manager

Recommend

CEO approval

Business Outlook

Pros

Had plenty of staff allocated to Client Success in 2016

Cons

The attempt to aggregate early in career resources backfired in 2017

Viewing 7 - 9 of 253 Reviews

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Oracle Customer Success & Services reviews

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Ratings by demographic groups

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Great place to work and have a life

Good entry salary and remote work, but poor retention

CSM Strategy

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