5.0
Dec 24, 2020
Recommend
CEO approval
Business Outlook
Pros
The Oura team is great! Starting at a new company during a pandemic was a scary idea. But the Oura team made it easy! Everyone is nice, inviting, and easy-going. My role is clearly defined on the CX team. There are SOPs in place to know how to assist customers to a resolution. Within only a few months, I have expanded my responsibilities from answering customer inquiries to writing copy of our macros and internal knowledge base.
Cons
Working during the pandemic is difficult. It's been challenging to get to know all of my co-workers. Communication is challenging for any CX team. Individuals work their own tickets which makes collaboration difficult at times.
