Remote work perks overshadowed by toxic culture and poor corporate direction
Pros
- Remote Work (For the most part) - Lucky Cat Card (Even though you technically have to pay for it out of your check) - PTO (Even though you’re still expected to answer calls/respond to emails while on vacation)
Cons
- Toxic Culture Is An Understatement (it oozes out at every crevice, and trickles down from the top) - Heavy Bait and Switch Tactics (major manipulation) - Constant Goalpost Movement (If you do happen to hit goal, expect the number you achieved to be the standard moving forward until it’s increased again the following month, which leaves the ability to earn commission nonexistent) - Extremely Stressful during peak season (Q4 holidays and Q2 graduations - You will work every single day for weeks during these periods) - 60-Hour Work Weeks (More during peak seasons) - No Holidays Off (Removed our holidays completely out of the blue-major bait and switch tactic) - No Bonuses (Removed our bonus eligibility 4 months after we were supposed to receive them. We had to wait in limbo for a bonus that would never come, after having to hear the run around from corporate for the entire first quarter of 2026. This is after having our bonuses paid out in installments in 2025 due to poor company financial health) - 3 CEO’s in 1 year (Let that sink in a sec) - Ever-changing menu and menu structure that leaves guests and even team members extremely confused. The prix-fixe menu options are an absolute mess, and the guest experience suffers greatly from it.