Eligibility Specialists are like "Second-Class citizens"
Pros
Stable, growing company with good core values. Competitive pay, some opportunity to grow within (especially with proper education).Some management is helpful and supportive. Holiday competitions, occasional group lunches. Benefits are good
Cons
The office is loud..but only by the sound of repairs, and management and administration. Call center workers not allowed to talk at any time throughout the day. Management will say verification is about quality and not quantity but employees are punished for not meeting set "requirements" that the staff just can not meet. Any concerns addressed directly to management will be cast aside until the issue is brought to upper management in Irvine. The only effort to bring down the ungodly stress levels there is with occasional snacks. Never any kind of reward (bonuses are set at an unattainable level) or actual recognition for the employees. Only hear the negative, many feel like there is no way to 'win', to move up, and no way to grow.