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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)
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James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Feb 2, 2026

Horrible place to work

Recommend
CEO approval
Business Outlook

Pros

I would NEVER recommend this place to anyone looking for a job.

Cons

Constant system issues, very abusive members that there's never anything done about, back to back calls ALL day, everyday, EXTREMELY difficult to use PTO, micromanaging & gaslighting by management & they lie about everything, super high turnover, not nearly high enough pay for everything reps are required to do & just overall awful job with unrealistic expectations.

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PENFED Credit Union Response
3mo
Thank you for your feedback. We value employee input and routinely review feedback as part of our commitment to continuous improvement.
5.0
Jan 2, 2026

5 Years - Great Experience

Recommend
CEO approval
Business Outlook

Pros

Good company culture; good benefits, respectful work environment, good teammates, excellent work/life balance

Cons

IT infrastructure, delivery and deployment, turnover in some departments

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PENFED Credit Union Response
5mo
Thanks so much for taking the time to leave us a review.
5.0
Dec 29, 2025

Company Review

Recommend
CEO approval
Business Outlook

Pros

37.5 hour work week Flexibility Work/Life Balance

Cons

Went from remote to hybrid

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PENFED Credit Union Response
5mo
We appreciate your time and consideration to leave a review.
Viewing 22 - 24 of 1,038 Reviews

Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.