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      PENNYMAC

      Engaged Employer

      PENNYMAC reviews

      3.0

      46% would recommend to a friend

      (1,564 total reviews)
      avatar

      David Spector

      52% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,564 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      5.0
      Jun 30, 2020

      From Customer to Employee

      Senior mortgage underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provides plenty of training and transitional time to be sure you are ready for your full roles responsibilities

      Cons

      Learning a different underwriting type of underwriting, but learning how each lender does what they do is typical, so not really a "Con"

      3.0
      Jun 12, 2020

      Messy Process

      Home loan specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed environment, managers are understanding of the high workload and expectations. There is also room to grow either by moving up, or moving to a different department.

      Cons

      The process is set up to make the HLS fail. We take inbound calls during entire our shift, but have to race against the calls to make outbound calls to our own customers. The metrics are the same as a customer service based job, but this is a processing role. The suggestions are to work your own files on overtime during the nights and weekends so there is no real work/life balance. When we talk to the customers, they complain that they can’t get in touch with their own rep, but their rep is on the phone with someone else’s customer who dialed in and got to them first. We need a dedicated inbound customer service team.

      Viewing 1234 - 1236 of 1,564 Reviews
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      ReviewsPENNYMAC reviews

      Glassdoor has 1,680 PENNYMAC reviews submitted anonymously by PENNYMAC employees. Read employee reviews and ratings on Glassdoor to decide if PENNYMAC is right for you.