Is PENNYMAC a good company to work for?

PENNYMAC has an overall rating of 3.0 out of 5, based on over 1,679 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 46% of employees would recommend working at PENNYMAC to a friend and 46% have a positive outlook for the business. The best reviews about PENNYMAC have been left by employees working as Supervisor , Sales Manager and Senior Loan Officer .

Does PENNYMAC pay their employees well?

According to anonymously submitted Glassdoor reviews, PENNYMAC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PENNYMAC. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at PENNYMAC?

46% of PENNYMAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENNYMAC 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENNYMAC?

Loan Officer (122) , Mortgage Loan Officer (103) , Home Loan Specialist (64) , Customer Service Representative (58) , Home Loan Specialist I (40) , Home Loan Specialist II (37) , Analyst (33) , Loan Processor (31) , Business Analyst (27) , Vice President (18) , Mortgage Underwriter (17) , Manager (16) , Sales Manager (16) , Financial Analyst (14) , Supervisor (14)

What are the pros of working at PENNYMAC according to real employee reviews?

"Great people and move quickly as compared to the larger institutions" ((in 115 reviews)); "Pay and workload balance were good (compared to other call center positions) when the market was hot." ((in 109 reviews)); "good benefits if you're on full" ((in 60 reviews)); "I have been with the company for several years now and can say that PennyMac has a great culture." ((in 56 reviews)); "work from home good job." ((in 37 reviews))

What are the cons of working at PENNYMAC according to real employee reviews?

"This is because of the poor management spearheaded by the site lead who proceeded to mismanage the site from the moment I was there." ((in 104 reviews)); "Virtually no work life balance" ((in 49 reviews)); "No training and lack of assistance" ((in 47 reviews)); "Some managers are good but not enough of them to make up for the bad ones." ((in 44 reviews)); "No bonuses to anyone that isn't in management." ((in 27 reviews))

What are employees saying about PENNYMAC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENNYMAC layoffs and their outlook for job security at PENNYMAC in 2026.

What are the top reviewed PENNYMAC locations?

Moorpark , Plano , Tampa , Fort Worth , Westlake Village , Pasadena , Phoenix , Los Angeles , Agoura Hills , Roseville , Westlake Village , Saint Louis , Las Vegas , Dallas , Thousand Oaks , Cary , Franklin , Raleigh , Sacramento , Nashville , Westlake , Irving , Dallas-Fort Worth , Summerlin , Carrollton , Honolulu , Agoura , Tucson , Houston , Canoga Park

PENNYMAC reviews

3.0

46% would recommend to a friend

(1,563 total reviews)

David Spector

52% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Work/Life balance

2.9

Senior management

PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,563 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Dec 22, 2023

Good pay

Sr. loan officer

Recommend

CEO approval

Business Outlook

Pros

Great indoor sales and good pay

Cons

Long hours pressure from management

PENNYMAC Response

2y

"Thank you for taking the time to share your thoughts about your experience working with our company. We appreciate all forms of feedback, whether it be positive or negative as it allows us to improve and continue providing valuable services to our employees and clients. We understand that compensation is an important factor in any employment decision, and we appreciate your feedback regarding this matter. We strive to provide fair compensation to all of our employees, and we regularly review our compensation policies to ensure that we remain competitive in the market. We understand meeting strict SLA's can be a challenging aspect of the job. The mortgage industry is not only highly competitive, but it is also strictly regulated and often Pennymac's high standards are required to provide a superior level of support to our customers as well as remain compliant. However, your feedback is critical to our success and we will forward your comments to share your perspective so that we can improve our processes while maintaining our high standards of service.

1.0

Dec 15, 2023

Do yourself a favor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I honestly can not list one

Cons

Lack of Empathy, Poor Management, No Raises, Misleading Bonus Objectives and Micromanagers

PENNYMAC Response

2y

Thank you for taking the time to share your thoughts and provide feedback as it helps us to evaluate and improve our work environment for all employees. We appreciate your feedback and we want to invite you to reach out directly to our human resources team at employeerelations@pennymac.com to discuss the policy and how it is executed. We must ensure compliance with state employment laws, however, we want to ensure there is understanding and fairness regarding the daily procedures. We are committed to providing a positive and inclusive work environment and take your comments seriously. We encourage our employees to communicate with their supervisors or human resources if they have any issues or suggestions for improvement. Based on your comments, I encourage you to reach out directly to our human resources team employeerelations@pennymac.com so that we can better understand the situation. Ultimately, we appreciate the opportunity to learn and grow, and we hope that we are addressing any concerns so we can improve the overall work experience for everyone. Please feel free to reach out to us directly at employeerelations@pennymac.com if you would like to provide more specific feedback or if you would like to connect with one of our human resources team members.

2.0

Dec 15, 2023

PennyMAC Pay

Support specialist

Recommend

CEO approval

Business Outlook

Pros

The hybrid schedule is nice

Cons

Management favors those in California

PENNYMAC Response

2y

Thank you for taking the time to share your thoughts on your experience working at Pennymac. We are always willing to learn from our employees' experiences and suggestions. Therefore, we will continue to monitor the working environment, listen carefully to feedback, and make any improvements necessary. Thank you again for your feedback. We value your input and will take your comments into consideration as we continue to improve and grow as an organization."

Viewing 259 - 261 of 1,563 Reviews

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