Pacific Life does very little to gain or keep high performing employees. Good performance is rewarded with more work and longer hours, while poor performance has no consequences. Office politics are rampant and utterly crippling to efficiency and progress. Training is nonexistent, and new employees often do not have a workstation until their second week or later due to poor planning.
Bad/nonexistent management is rampant, as people who are skilled individual contributors get promoted into management with no training and no screening as to their management skills. Managers who are demonstrably terrible are left in their roles for years, while all of their employees leave for other teams or other companies.
New hires are barely interviewed (we once hired someone for a highly Excel-based job who had never used Excel, because no one bothered to ask about his Excel experience!) No one really seems to know how to interview at all, in fact - they just go through the motions and hire whomever tickles their fancy. Interviews are full-day gauntlets of 30-minute sessions with a random battery of unrelated managers. Often, none of the "worker bees" get to talk to the candidates at all before one is picked.
HR's attitude toward candidates is "you should be so lucky." If you're unhappy at Pacific Life, then good riddance to you. The most skilled employees leave for other opportunities, while HR turns a blind eye. It is almost impossible to fire anyone, meaning that dead weight accumulates. The culture values face time far above work product. A person who puts in overtime to complete a task is valued more highly than a person who completes the same task more efficiently without needing to put in overtime.
