Pacific Life reviews

3.4

61% would recommend to a friend

(684 total reviews)
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Darryl Button

65% approve of CEO

61% positive business outlook

Pacific Life has an employee rating of 3.4 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

684 reviews
2.0
Oct 8, 2012

Lots of nice people, few stars

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are very good. Comprehensive medical and dental options are provided, as well as a retirement account with a generous company match. The cafeteria has delicious cookies.

Cons

Pacific Life does very little to gain or keep high performing employees. Good performance is rewarded with more work and longer hours, while poor performance has no consequences. Office politics are rampant and utterly crippling to efficiency and progress. Training is nonexistent, and new employees often do not have a workstation until their second week or later due to poor planning. Bad/nonexistent management is rampant, as people who are skilled individual contributors get promoted into management with no training and no screening as to their management skills. New hires are barely interviewed (we once hired someone for a highly Excel-based job who had never used Excel, because no one bothered to ask about his Excel experience!) No one really seems to know how to interview at all - they just go through the motions and hire whoever tickles their fancy. The most skilled employees leave for other opportunities, while HR turns a blind eye. It is almost impossible to fire anyone. The culture values face time far above work product. A person who puts in overtime to complete a task is valued more highly than a person who completes the same task more efficiently without needing to put in overtime.

1.0
Sep 20, 2012
Recommend
CEO approval
Business Outlook

Pros

EVT EVT EVT EVT EVT!!!

Cons

It feels like a slow death working in the annuities customer service department. I have never felt so under appreciated for such a thankless job. The pay SUCKS for what you are required to understand and the information that you need to know never stops growing. Now they want our department to become a one stop shop. What a joke!!! Wow, it feels like you are being buried alive. If you show signs of cracking under the pressure, they will then ostracize you. How can anyone be expected to be an expert on advanced topic that you may only discuss every couple of months??? It's really sad actually for the burnt out AIS' struggling through call after call after call ALL DAY LONG! I heard HR came in recently to sit with the hand picked AIS' cleverly choosen by mgmt. Mgmt is desparately trying to hide the truth. Mgmt would never let HR sit with someome who might be a little too honest. HR, you are dumb! Trusting the enemy! We were finally told we can stand up and stretch... THANKS HR! You will never know how happy I am to finally be out of PL. My new job is great and I now have some joy back in my life. More $$$ too! Any person considering this place for employment needs to RUN!! It might look good at first but nothing could be farther from the truth. The older sup needs to GO! She has a little ceasar syndrome. The other sups and DC's are okay but she only pretends to be supportive. If you rub her wrong or challenge her in the slightest way, you will become her next target. One older man was fired because of her arrogance. She also works longer hours because apparantly she has no life. Really sad to watch!!! Peace out PL peep!

5.0
Sep 12, 2012

I had a great time in my short stint with Pacific Life.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pacific Life had a laid-back but hard-working atmosphere. There environment was encouraging, and there was opportunity for advancement.

Cons

In my very short time there, I honestly did not notice any downsides. Omaha is great and Pacific Life is, too. A great fit.

Viewing 640 - 642 of 684 Reviews

Glassdoor has 784 Pacific Life reviews submitted anonymously by Pacific Life employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Life is right for you.