Pacific Life reviews

Pacific Life does very little to gain or keep high performing employees. Good performance is rewarded with more work and longer hours, while poor performance has no consequences. Office politics are rampant and utterly crippling to efficiency and progress. Training is nonexistent, and new employees often do not have a workstation until their second week or later due to poor planning. Bad/nonexistent management is rampant, as people who are skilled individual contributors get promoted into management with no training and no screening as to their management skills. New hires are barely interviewed (we once hired someone for a highly Excel-based job who had never used Excel, because no one bothered to ask about his Excel experience!) No one really seems to know how to interview at all - they just go through the motions and hire whoever tickles their fancy. The most skilled employees leave for other opportunities, while HR turns a blind eye. It is almost impossible to fire anyone. The culture values face time far above work product. A person who puts in overtime to complete a task is valued more highly than a person who completes the same task more efficiently without needing to put in overtime.

It would be so nice if things in that place could ease up a bit. It is such a depressing call center and having to endure 8 hours, everyday of non-stop calls is completely exhausting. Driving to work in the morning I start to feel sick, and have actually pulled over to blow chunks at the thought of another day answering owner line calls! I have worked there several years and still barely know anyone. Why you ask, because we are isolated, never off the phones, never allowed to talk to anyone else including our cubemates. Everything is timed, monitored, reviewed and put in your file. Managements has high expectations of their staff. You will be required to take rapid fire calls 40 hours a week, that are recorded and reviewed for perfection. I would love to challenge our management for even a week to see if they were able to pull it off. Maybe they would have more empathy for us exhausted employees if they did. We have an incentive program on a monthly basis where 3 calls are randomly reviewed for perfection. If you qualify, the extra pay is welcome relief. Although they still call it an incentive program, that has become a lie. They now use what was once an added bonus for your hard work and dedication as a tool for disciplinary action. You can now actually get put on written notice for performance issues for not making the curve or even lose your job. This is also another tactic they use so they won't have to pay the bonus. For years they told us you need to rack up 45 points to qualify and trained us very well on how to meet every category. It was pretty cool at first. NOW management decided it’s not about making the points that matters, but rather the callers experience! Such garbage, they are just trying to make it harder and harder so the company won’t have to pay out! Basically, the program has become so difficult, it is almost impossible to qualify. Everything in that department becomes full circle and then repeats itself every few years like it’s something brand new. I guess all the directors and managers have to put a new spin on things to make it look like they are accomplishing something new or making improvements with all the stats they like to doctor up. What a JOKE! P.S. I HATE HAVING TO WEAR THE OPERATIONS TEE SHIRT OR PL EXPERIENCE TEE SHIRT ON JEANS DAY! GOD HELP YOU IF YOU MIX THEM UP TOO! BETTER HIDE FROM MGMT OR YOU WILL GET DIRTY LOOKS! WHATEVER HAPPENED TO THE DAY WE COULD WEAR WHATEVER WE WANTED TO WEAR WITH OUR JEANS. IS THAT ASKING FOR TOO MUCH????????