PayPal reviews

3.6

58% would recommend to a friend

(9,608 total reviews)
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Enrique Lores

50% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,608 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Oct 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Cheap snacks. Decent benefits.

Cons

Wayyy too many meetings and huddles and "this is the best company" propaganda. They make a lot of noise to distract people from the low pay, crap hours, and the lack of job security. You could perform your job exactly as you're supposed to, but if you get bad reviews by customers who are angry at company policies, you can and will be fired. No job security. I've seen way too many good employees fired - whose supervisors even said they handled their calls/emails exactly as they were supposed to but shrugged it off as "the numbers are what the higher-ups look at." Doctor's notes do not excuse absences, so I have seen people fired after car wrecks, bouts with illnesses such as pneumonia, and even early childbirth. I found another job and got out of there ASAP.

2.0
Jan 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Lot of scope for learning. You will have exposure to almost anything that you are interested in. Frequent training sessions to learn a lot on Payments and Technology. Some groups have really very good engineers who are both competitive and helpful at the same time.

Cons

Upward mobility is reserved for people with no technical skills but great at cronyism Product team in the most important non payment group is a joke, but unfortunately they have ears of Directors and higher ups. Since there is no "real" interactive session with engineers, management has no clue of reality and is mis guided by the product team. Product teams ends up getting all the credit / promotions for the work done by engineering team. This is depressing and sad. Very traditional management style. "Yes Sir / Madam" is most welcome. If there is any dis agreement or alternate view points, ideas are not fought, people who brought them up will be under the bus. Frequent re-orgs and lack of accountability at management level is just annoying. Huge mistakes by management are simply ignored / rewarded. Engineers pay the price almost always by putting in long hours and weekends to cover up for the mistakes done by management.

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PayPal Response
10y
The experience you describe is definitely not the culture we are working to achieve at PayPal! We are striving to give employees a channel to express suggestions and help us get better at all we do. As a newly independent company, now separate from eBay, we have taken a step back and looked at our employee survey practices and have made a decision to make an important change. In June of 2016 we are launching a new (so new it doesn’t even have a name yet!) employee survey to capture confidential employee feedback (feedback will not in any way be tied back to an employee nor will it have any impact on our performance cycle). We will be asking questions to get to the heart of the comments you make here and help us find areas, and managers, that need to change.
1.0
May 22, 2014

A Revolving Door

Recommend
CEO approval
Business Outlook

Pros

Opportunity to interact with very talented and smart people such as ivy league graduates A job if you need to live in the bay area and have no other options Good cafeteria with diverse cuisines offered

Cons

Big company politics and policies without the security and stability of one - reorgs happen every 6 months and you may need a new role every so often just to hold on to your job Executive incentive structure encourages exploitation of the rank and file employees - the company artificially keeps attrition rates low by hiring individuals on visas that restrict their mobility to change employers Not your typical American company - this is a sweatshop that discourages ideas and innovation Not a trusting work environment - very unforgiving and harsh to newcomers if they fail to adjust quickly Constantly hiring - because they constantly fire employees who for no fault of their own are unhappy. Likes to save on severance costs by artificially creating reasons to fire employees. Management is a firm believer in getting "fresh new blood" all the time to do their bidding. What is worse is all the employees working in the firm are blinded and believe the management's opinion without questions. No one has the guts to be a whistle-blower. And if someone does - they get thrown out for asking too many questions. To survive in this company - blindly follow orders and do everything to please your bosses. Company has been firing employees for meeting it's growth targets - the company is growing phenomenally but because the investors demand even more, the management has accepted the recourse of reducing operating costs.

Viewing 22 - 24 of 9,608 Reviews

Glassdoor has 11,110 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.