Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,176 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 46% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (429) , Payroll Specialist (252) , Sales Consultant (198) , Sales (138) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (85) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (56) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 678 reviews)); "Very supportive and great training." ((in 387 reviews)); "culture is great and consistent" ((in 342 reviews)); "Remote working was nice and provided good work/life balance." ((in 275 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 262 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 372 reviews)); "poor management and clique type teams" ((in 250 reviews)); "If you get assigned a bad manager you’ll be miserable and wont be there very long" ((in 155 reviews)); "Low salary and most of the time you are just sitting around" ((in 110 reviews)); "Bad upper management and no one with any background or training in UX" ((in 85 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Atlanta , Boston , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,884 total reviews)

John Gibson

47% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Sep 1, 2011

Low Pay, No Raises for Tenured Reps

Major market sales

Recommend

CEO approval

Business Outlook

Pros

Good Work/Family Balance. Mgmt Stays out of your Business

Cons

No raise in 8 years, low 401k match. expense compared to local vendors that can provide similar services. Pay is probably the lowest in the industry. Company is putting more money into small bus dept rather than majors. Lots of change at c level departments.

5.0

Aug 29, 2011

Outstanding place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have worked at Paychex for 10 years. It is a tremendous company to work for. Work hard and the rewards are phenomenal. The sales team is one of the best trained in the country.

Cons

You have to work hard.

3.0

Aug 17, 2011

It's a job - learn what you can and bail.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In field OPS you can gain valuable experience in payroll, payroll taxes, payroll software, and customer service. Paychex is a decent place to learn, just not a long term career move for most. Treat your stay as an extended internship and you'll be satisfied. Benefits are reasonable - insurance and retirement options are affordable. Time off is typical two weeks, but goes up after 5 years. Exempt employees get additional sick time for time served with company.

Cons

Pay is very low for the job market. Paychex apparently bases it's wage on the banking industry, when payroll specialists/customer service reps are essentially HR and Accounting consultants. The work doesn't match up to the work load - high turnover is the result. Semi-Annual Bonus is lame - not based on personal performance, but office performance. High turnover and undervalued employees results in poor customer feedback and inability to reach arbitrary corporate goals. Annual reviews / merit increases are minimal - typically 2 - 3 percent. Inadequately managed. Supervisors are expected to be full-on business managers, and actual managers want to delegate and "teach" the supervisors. Interviewing is arduous (often 3 weeks+ with 5+ meetings) and mgmt still hire poorly qualified or poorly motivated candidates. Likely typical large corporate complaints. If you're a "glass half full" person Paychex is probably a good fit. Otherwise, think twice before making the plunge.

Viewing 3733 - 3735 of 3,884 Reviews

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Client HR Business Partner I

Client Service Representative

Client Service Representative

Client Service Representative

Paychex

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Low Pay, No Raises for Tenured Reps

Outstanding place to work

It's a job - learn what you can and bail.

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