Paychex reviews

3.1

49% would recommend to a friend

(3,880 total reviews)
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John Gibson

48% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
5.0
Mar 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Highly respected company. Paychex is in a terrific industry, has great people and products, is extremely sound financially, has no debt and is very profitable and cashflow positive. We have the best client satisfaction in the industry and the largest share of clients. The culture is very professional and friendly. Employees opinions are valued and everyone is treated with respect. There are great training programs (at hire and on-going) and very good benefits. Great place to work.

Cons

The company is headquartered in Rochester and 3000 of the 12,000 jobs are in Rochester, including most of the senior management jobs. It's a very nice small city with very low cost housing and below average cost of living, but Rochester isn't for everyone.

1.0
Apr 3, 2026

Toxic politics everywhere

Recommend
CEO approval
Business Outlook

Pros

Hybrid is the only benifit.

Cons

Utterly toxic politics everywhere—supervisors strut around like they're the damn CEO, overriding decisions, playing favorites, and killing any chance of real work getting done. [E.g., "My project got axed because the supervisor's buddy wanted the credit."] HR? A complete joke—they exist only on paper, ignore every email/ticket for weeks (or forever), and sleep through crises like mass resignations. [E.g., "Reported harassment 3 times—no response, just crickets."] Conclusion: What started as a "product-based" company has crashed into a pathetic small-scale garments nightmare: endless delays, zero growth, and employees treated like disposable labor. Run—don't walk—away. Pure regret

1.0
Sep 25, 2025

Management

Recommend
CEO approval
Business Outlook

Pros

2 way cab facilities provided

Cons

To be frank the worst management's ever seen in the entire career. They have terminated previous management which made the company run very good which lead to a great success and have hired some ruthless senior managers and managers which treat their employees as slave. This was company was a typical operation company and now they have converted it BPO and treat all the employees unworthy. In my entire career I felt offer letter is just a piece paper and no value for it. There is no promotion or IJP nothing provided. To be frank they have ruined the reputation of the company entirely which had amazing reputation and success towards US and India. Employees are not treated as employees they are treated as slaves. Highly recommended not spoil your career in Paychex India. There is no proper structure in this company it’s like and one man show run company. Please requesting everyone not join this company it will screw your peace of mind and your health.

Viewing 3736 - 3738 of 3,880 Reviews

Glassdoor has 6,172 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.