Paychex reviews

My time at Paychex was spent feeling isolated and depressed. Within my first two weeks, I realized I was the only Black person in a building filled with hundreds of people and started feeling like I had made a serious mistake. Felt dis-empowered, seeing something wrong that I couldn't do anything about. After awhile, the lack of diversity in PD-and-IT started to seem intentional. Many Testers, Scrum Masters, Requirements Analysts, and so on come from non-technical roles in other departments. Those other departments are more diverse but it seems like the only people who ever transfer into PD-and-IT or get hired are White or Asian. Most offensive thing was on their career portal, posting a picture of a black guy coding in a building that I had never seen another a black software engineer. Only exception to this was a black female intern. Seems like diversity is a fashion statement to them and not an actual value. They are not aware and/or they don't really care about the moral or absolute consequences of not having a diverse and truly inclusive environment. Furthermore, why would you advertise something that is false? Quit after I realized that my employment at Paychex had made me stop trusting my ambition.

Worked to death no down time. Tied to an adherence schedule, Expected to be superman on occasion, I often forgot my cape. Clients calling in are impatient because the buck has been passed several times. 2nd and 3rd level support teams are not client facing so the client has to suffer if there is a system issue. No one will ever respond back to them because they do not have time and you cannot use a not ready state on the phone. CRM tools used are convoluted and extremely time consuming. I struggled to find an efficient process that brought customer satisfaction. Left because I had no control of process. Its sad because the company has potential , its evident management is not savoy enough to understand the big picture. I would only recommend this company to someone right out of school looking for corporate experience. Be aware of brainwashing culture process. Basically what they want you to do is except all the BS in the workplace and maintain a positive attitude. Thats one thing if your being compensated for it but your not.