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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      49% would recommend to a friend

      (3,878 total reviews)
      avatar

      John Gibson

      48% approve of CEO

      47% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Compensation and benefits

      2.8

      Senior management

      Paychex has an employee rating of 3.1 out of 5 stars, based on 3,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Dec 15, 2017

      Retired employee

      Senior payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      After 15+ years, pay was good, benefits good

      Cons

      No one really left at our branch, just 2 specialists left at office. Everyone else is mostly out of Rochester. Training is not what it used to be. Heard that because training was expensive and with high turnover the original training was ended. It is a rush in with minimal training and put on the phone. They know very little and make many mistakes. For those few of us left that had training, and are dedicated, you are not appreciated. There is so much work with not enough time I and others start working off the clock 1/2 early. God forbid you are not done by 5, all that overtime has to be used up adding to your lunch time. Really makes sense!!

      4.0
      Sep 16, 2015

      Has the potential to be a five star company

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is very stable and financially strong. There are great career opportunities if you are in the right locations (Rochester, Phoenix, etc.) If you are not in a corporate location there are fewer opportunities. It is easy to advance if you are willing to put in the time and work. We have great benefits: insurance, tuition reimbursement, etc. Most of the people I work for/with have been great and very supportive. I have the flexibility I need to have great work-life balance.

      Cons

      My main issue with the company is pay. Entry level roles pay very low wages. Some of our front line employees like Payroll Specialists don't make enough money considering how much they are responsible for. I am not an entry level employee but I still struggle with pay. If you qualify for a yearly raise don't expect much. You'll be lucky if you get a 3% raise and I mean really lucky. The long term career stability is starting to lose out to my desire to be fairly compensated. It is difficult to attract and retain top talent when people can make more money doing way less work. There are too many overworked front line employees. Whether it's a Payroll Specialist handling too many client accounts or a call center working mandatory overtime for two weeks straight. There needs to be more resources given to these teams. Some of our departments consistently have high hold times in their call centers. This is not created an ideal environment for employees or clients.

      1.0
      Mar 9, 2026

      Hmmmmm….A lot of positive reviews on the same day

      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing I can think of. It seems like everyone in every department dislikes their job and are there until something better comes along.

      Cons

      Everything. The negative reviews are all true. Run.. far away if you have personal values, integrity and value your mental health.

      Viewing 64 - 66 of 3,878 Reviews
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      Glassdoor has 6,170 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.