Is Paylocity a good company to work for as a Client Account Manager/Customer Service Representative?

Client Account Manager/Customer Service Representative professionals working at Paylocity have rated their employer with 2.6 out of 5 stars in 343 Glassdoor reviews. This is a lower than average score with the overall rating of Paylocity employees being 3.1 out of 5 stars. Search open Client Account Manager/Customer Service Representative Jobs at Paylocity now and start preparing for your job interview by browsing frequently asked Client Account Manager/Customer Service Representative interview questions at Paylocity .

What are the top reviewed jobs at Paylocity?

Account Manager (338) , Account Executive (193) , Implementation Consultant (151) , HCM Account Executive (133) , Software Engineer (87) , Sales (55) , National Sales Support (54) , Senior Software Engineer (43) , Enterprise Account Executive (34) , Manager (32) , Executive Account Manager (30) , Director of Sales (28) , HCM Consultant (27) , Solutions Consultant (26) , Sales Representative (25)

What are the pros of working at Paylocity according to real employee reviews?

"The culture here is great with so many different ways to pursue personal philanthropic passions." ((in 451 reviews)); "Their benefits are great and there are a lot of perks that come with the job to lunch days to company parties." ((in 276 reviews)); "The remote work is great and the people you work alongside (peers) are 10/10 incredible." ((in 189 reviews)); "A lot of positions give you the opportunity to work from home so the work/life balance is great." ((in 177 reviews)); "Pay is good and competitive Isn’t shy to offer promotion" ((in 140 reviews))

What are the cons of working at Paylocity according to real employee reviews?

"Training is minimal and front loaded when you start." ((in 72 reviews)); "This makes it harder to get heard sometimes even if your direct manager agrees with you" ((in 56 reviews)); "Coming from another payroll company as an account manager this place is awful." ((in 44 reviews)); "Management and upper management are aware of how many hours above a standard work week are being worked." ((in 29 reviews)); "Base salary is no where near competitive for industry." ((in 26 reviews))

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Paylocity

Paylocity Client Account Manager/Customer Service Representative reviews

2.6

19% would recommend to a friend

(343 total reviews)

Toby Williams

14% approve of CEO

20% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.7

Compensation and benefits

2.4

Career opportunities

2.3

Senior management

2.2

Work/Life balance

Client Account Manager/Customer Service Representative employees have rated Paylocity with 2.6 out of 5 stars, based on 343 company reviews on Glassdoor. This indicates that most Client Account Manager/Customer Service Representative professionals have an average working experience there. Paylocity is rated 29% below average by Client Account Manager/Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

343 reviews

3.0

May 6, 2026

Account Manager Review

Account manager

Recommend

CEO approval

Business Outlook

Pros

I like the company, it was really easy to get burned out

Cons

They could have been more organized

5.0

May 4, 2026

Great company with no downsides

Account manager

Recommend

CEO approval

Business Outlook

Pros

great company to work for

Cons

no cons - great company to work for

2.0

Mar 30, 2026

Management is NOT THE BEST

Account manager

Recommend

CEO approval

Business Outlook

Pros

The co-workers are the best part as it's very easy to get along with. The starting pay is not great but not the worst.

Cons

The Team Leaders and management need major improvement. They don't really take the role serious especially when it comes to training.

Viewing 7 - 9 of 343 Reviews

Jobs at Paylocity

Client Account Executive

Client Account Executive

Client Services Representative

Benefits Client Services Representative I

Client Account Executive

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Paylocity reviews Paylocity Client Account Manager/Customer Service Representative reviews

Paylocity

Paylocity Client Account Manager/Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Account Manager Review

Great company with no downsides

Management is NOT THE BEST

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