- Pay is insultingly below market value. The moment I left, my salary doubled; clear proof of just how underpaid I was here.
- The workload is unrealistic. Regularly worked 50+ hours a week. Overtime technically existed, but was scolded often for using it. Ironic, considering it was impossible to finish all the work within 40 hours.
- Days were filled nonstop with phone calls, leaving no time for breaks. I often skipped lunch just to keep up with client demands on top of internal work.
- Management culture is toxic. Performance reviews felt more like lectures designed to tear you down rather than opportunities for coaching or growth.
- Employees are blamed for client frustrations, even when issues were outside of their control.
- Again, Performance reviews often felt like they were designed to find any negative detail or flaw in order to justify keeping pay low rather than providing constructive feedback or recognizing achievements.
- Employee well-being was treated as an afterthought. There was little concern for burnout, and unrealistic expectations were presented as “normal” rather than a sign of systemic issues.
- Leadership avoided accountability. When I submitted my two weeks’ notice, my manager told me it was my responsibility to inform the team I was leaving. This is completely inappropriate and unprofessional. Communicating departures to the team is the responsibility of a manager, not the employee who is exiting. Even in my final weeks they continued to overload me with work, trying to squeeze as much out of me as possible until I finally stopped. In my last two days I quietly quit and refused to continue, because I had reached my limit and had nothing left to give.
- The constant stress and pressure created a culture of fear rather than a culture of growth. People were more worried about avoiding criticism than doing their best work.
- Benefits were minimal and largely ineffective as motivation. The FOND point system allowed employees to earn gift cards for exceptional work, but the rewards were very small and felt like a trivial incentive given the excessive workload and constant pressure.
