Pros
Permanent WFH. My TL and OM when I was still a team member were both supportive in bringing out the best in me as an agent. I'm blessed with the team that handled me when I was starting because they really listened to me attentively when I have something to say and they would both explain to me the thought process behind every company/ team decision. The culture at Peak is also something wonderful! When I got promoted to Team Lead, Peak offered a leadership training that is values-driven that really helped me both professionally and personally. They also empowers us to take the leap on taking a new task, and everyone is out there to help everyone.
Cons
In my previous account when I was a team member, there were times that the workload was more than I can handle but not all the time.