It's no surprise that the positive reviews on here are from people not on the frontlines in customer support. Absolutely no shocker there.
I'd been there a month before they laid off a large portion of their support staff. For months, I took the most phone calls and was thanked so much for my hard work, like I had a choice. The support team has been short staffed since at least August, and it was someone's brilliant business decision to make them run the place for low pay, while the rest of the company peaces out for two weeks during the holidays.
Management is kind to your face, gives you unsolicited advice "as a friend", then turns around and stabs you in the back. Don't trust these people with your personal life, no matter how sweet you initially think they are. They will use it against you when you want to take the paid time off that is part of your pay as an employee. They'll say they'd understand if your dad were sick again and you wanted to spend that time off with him, but any other reason is unacceptable.
They will approve that time off anyway, "the ball is in your court", and then they will fire you when you get back.
The company itself makes ridiculous decisions, including but not limited to completely switching over clients' methods of receiving payment right before the holiday season. Did I mention yet that everyone left for 2 weeks during the holiday? Yeah. Those people were calling, yelling at us for weeks and there was nothing we could do but let them know that they'd receive their payment once anyone was back in the office to fix it.
Constructive feedback is violently thrown back in your face, so keep a low profile, and try not to screw up anything on a phone call if you don't want to be auto-failed for being human.
Or just run far, far away. Drive for a ride share or something.
