Worked for Pella less than a year. You will feel supported and treated well during and a few weeks after training. After that, you are consistently monitored. Micro-managed and exclusively criticized through emails, on the phones, by co-workers (NASS/PDSN) and management. You work mandatory over time a lot. If you don't want to stay late or come in early, you don't get a lunch break. Customers are unreasonable and think you're some random loser on the phone. Co-workers and management don't treat you much differently. ALMOST EVERY person in this department is depressed and miserable. They are just hopeless and think they will get promoted some day (99% of them never will). Pella also has "Pella Ambassadors". Basically, you're incentivized to leave good reviews for the company on glass door (literally. you enter a drawing for gift cards and such). It's slave work. Repetative. Emotionally exhausting. Stressful. Low pay. No respect. Treated like a child. Calls are monitored, breaks/lunches are monitored, every second away from desk is monitored, and you ALWAYS do something wrong. No matter how hard you try. There are usually 10+ calls waiting in the queue all day. Attendance is VERY strict. No sick days. You got in a car wreck and don't have preapproved vacation? Sorry. That's an incident. Turn over rates are out of control. Stress is unbelievably high. They incentivize lying, ripping off customers, and slave work. I'm only speaking about the department I work in.
