Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

976 reviews

5.0

Jan 26, 2023

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good people, fun to work

Cons

Schedule, customers can be tough

Percepta Response

3y

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to improve the employee or customer experience.

1.0

Jan 25, 2023

No

Digital engagement

Recommend

CEO approval

Business Outlook

Pros

None none none none none

Cons

All of it except training.

Percepta Response

3y

We are sorry that you had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We would appreciate the opportunity to discuss your concerns further and understand how we can address them. Please reach out to us at percepta.hr@percepta.com to discuss further.

3.0

Jan 25, 2023

Overworked

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits, higher pay than most call centers

Cons

I've been here 2 years and on my 4th supervisor. The process is always changing making more work for the agents but not more pay. The team leads harass you about Aux codes all day

Percepta Response

3y

Thank you for taking the time to share your feedback with us. We are glad to hear that you have found the benefits and pay to be positive. We value all feedback, both positive and negative, as it helps us identify areas where we can improve. We would like to invite you to reach out to us at percepta.hr@percepta.com so that we can discuss your concerns and work towards finding a resolution. Thank you again for your input.

Viewing 376 - 378 of 976 Reviews

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Reviews by job title

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No

Overworked

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