Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

1.0

Oct 23, 2022

Inside Jobs

Cxs customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Get in with the right people you'll have a nice pay day.

Cons

Inside jobs Inside Crew if you are not in your out.

Percepta Response

3y

Thank you for the feedback. Our goal is to deliver an exceptional employee experience, so we would love to hear from you to learn more about your comments. Please reach out to Percepta.HR@Percepta.com to further the conversation. We wish you the best in your future endeavors.

5.0

Oct 21, 2022

Super Company To Work For!

Ta specialist

Recommend

CEO approval

Business Outlook

Pros

- Opportunities and Promoting from within - Good pay and benefits - Great facility, plus a lot of remote work, after training - State of the Art Call Center - Awesome Customer Service Week and other events - Diversified Culture - Mental Health Initiatives

Cons

Always improving from survey results and focus groups

Percepta Response

3y

We are so happy to hear that you are having a wonderful experience here at Percepta. Receiving reviews like this makes our day and reassures us that what we do resonates with our employees. Thanks for contributing to our incredible team, and keep up the excellent work!

1.0

Oct 21, 2022

Too much work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hard to get fired from here and you work from home if you perform well.

Cons

Percepta is contracted by ford and the job sucks. The customers are always upset because ford makes just crappy cars .

Percepta Response

3y

Thank you for your feedback. We'd like to hear more about your experience and how we can improve. We are always looking for ways to improve the employee experience as your experience drives the customer experience. Please send us an email at percepta.hr@percepta.com to discuss this further.

Viewing 409 - 411 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Inside Jobs

Super Company To Work For!

Too much work

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