Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Oct 13, 2022

CRC

Tier i associate

Recommend

CEO approval

Business Outlook

Pros

Good treatment and support of management

Cons

I don't think anything for this

Percepta Response

3y

Thank you for reviewing Percepta. We appreciate the time you spent to ensure our customers were well taken care of. If you are ever interested in returning to Percepta, apply or drop us a line. Thanks for everything and we wish you the best in your future endeavors!

5.0

Oct 11, 2022

Great place to work.

Global mobilization specialist

Recommend

CEO approval

Business Outlook

Pros

This companies core values are teamwork, respect, culture of service, and proactive. I love to work here as I am blessed to work doing my passion. I am blessed to get up every day and come to a job I love. This is a family and the statement "Find something you love to do and you’ll never have to work a day in your life."-Janet Lambert-Moore.

Cons

I do not have any.

Percepta Response

3y

Thank you for your thoughtful review. We're so happy to hear you love your job and found your work family here at Percepta. We are fortunate to have you on the team and appreciate all the hard work you do every day. If you can think of anything to help improve any of our programs, please drop us a line at percepta.hr@percepta.com.

5.0

Oct 7, 2022

Great Company

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Ability to quickly move up, insurance, dental, 401k, short term disability, and much more.

Cons

Attendence policy, in office work, no disaster time off pay.

Percepta Response

3y

Thank you for your thoughtful review. We agree talent mobility is one of the many great perks of working at Percepta. If you have any suggestions on how we can improve our processes to ensure a great employee experience, reach out to percepta.hr@percepta.com. Thanks and keep up the great work!

Viewing 418 - 420 of 977 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

CRC

Great place to work.

Great Company

Top companies for "Compensation and Benefits" near you

Jobs at Percepta