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Percepta

Engaged Employer

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

977 reviews
1.0
Feb 28, 2022

Work

Customer care specialist
Recommend
CEO approval
Business Outlook

Pros

pay is good and benefits

Cons

They send a return link out it says 24hrs they will send out info to return the equipment it’s going on Monday nothing at all and only paid me half my check

avatar
Percepta Response
4y
We work hard to ensure our equipment return program is quick, easy and pain-free. If this wasn't your experience it would help us to better understand your situation so we can address any opportunities in this process. Please drop us a note to percepta.hr@percepta.com - thanks!
2.0
Feb 25, 2022

50/50

Consierge services manager (call center)
Recommend
CEO approval
Business Outlook

Pros

IT System for Kronos and hiring are super easy.

Cons

Longest training in the world. Time consuming and focusing in stuff not relevant, and for topics that are more critical they go very superficial. Then they pass you with a “mentor”, who is not prepare to teach others. Everything here is base on performance (including your schedule), or points collected through clients surveys and QA’s eval. If you like to be treated like Pavlov’s dogs this is your place!

avatar
Percepta Response
4y
We spend a lot of time in training on purpose. It's our goal to set you up with the best and most important information to ensure you are ready to rock your first customer experience - and beyond. We have worked and worked to ensure this training is meaningful and sets all of our agents up for success. If you feel there are places we can improve, please let us know - we are always looking for ways to be the best at what we do - email us at percepta.hr@percepta.com - thank you.
4.0
Feb 15, 2022

A challenging but rewarding position

Client service manager
Recommend
CEO approval
Business Outlook

Pros

This position is fast paced and meant only for those with exceptional time management skills. If you need to be challenged in your work, love interacting with people, and are excellent at deescalating clients, this is a position for you Health care/vacation/etc

Cons

Taking vacation can be tricky. There is a good deal of stress - high call volume, many cases. this is not for the faint of heart.

avatar
Percepta Response
4y
We appreciate your work and time dedicated to helping our customers and clients. It's not always an easy job, but we much appreciate you and your work!
Viewing 538 - 540 of 977 Reviews
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ReviewsPercepta reviews

Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.