Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Being able to work from home is great." ((in 68 reviews)); "Benefits are good and explained well during training" ((in 39 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Good training and a change to get ahead" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "supervisors are overworked." ((in 12 reviews)); "No bonuses" ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "favoritism being blatantly displayed" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Dec 10, 2021

Great Company To Work For

Training specialist

Recommend

CEO approval

Business Outlook

Pros

- Great Pay - Promotes from within - Tuition Reimbursement - Great People - Supportive Management - Great Training Curriculum

Cons

- Benefits not that great but ok - ABAY staff needs complete overhaul (especially PV side)

Percepta Response

4y

Thanks for the feedback! Appreciate the mention of competitive compensation/benefits and great training curriculum! Regarding the comments on ABAY, our team would appreciate the opportunity to address this with you directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Cheers!

1.0

Dec 9, 2021

Horrible Place - Run Away

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers and that's it if they are cool people.

Cons

Everything about this place is terrible - Basically a sweatshop. Dismal poor pay and benefits!!

Percepta Response

4y

We strive to deliver an exceptional employee experience. It sounds like that might not have been your experience. We'd like to hear from you so we can make it right. Feel free to reach out to us directly at percepta.hr@percepta.com -- thanks.

5.0

Dec 8, 2021

Progressive Company

Training specialist

Recommend

CEO approval

Business Outlook

Pros

-You have financial security -Career development opportunities -You can see the impact of your work -You work closely with your core team

Cons

-You wear many hats -There’s constant change

Percepta Response

4y

Thank you for taking the time to write a review and sharing your experience! Glad to hear you're seeing the impact of your work and finding opportunities for career growth and professional development. Cheers!

Viewing 556 - 558 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Customer Service Case Manager

Concierge Customer Service Representative

Concierge Sales Representative

Melbourne, FL

View job

Percepta

Percepta reviews

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Great Company To Work For

Horrible Place - Run Away

Progressive Company

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