Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

2.0

Oct 28, 2021

Lack of direction

Team leader

Recommend

CEO approval

Business Outlook

Pros

Corporate environment if that is what you like.

Cons

Not the best place to move up within the company. Turnover is high.

Percepta Response

4y

It's always our goal to deliver an exceptional employee experience. We're also very focused on internal mobility, so not sure where the disconnect is there. We'd definitely like to hear more about your experience. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

3.0

Oct 28, 2021

Good position to get experience

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Good people to work with

Cons

Low pay, favoritism, micro-management, bad attendance policy

Percepta Response

4y

Thanks for the feedback! Regarding pay, we are always conducting market research to ensure that our compensation is competitive. We'd like to hear more about your experience with management and your thoughts on the attendance policy. Reach out to us directly at Percepta.hr@percepta.com. Thanks!

5.0

Oct 20, 2021

Great Company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. relaxed environment - fellow staff members and management were always willing to assist.

Cons

I had no issues working at Percepta, everything was explained from the start date therefore there were no surprises. Just enjoyed working there.

Percepta Response

4y

Thanks for the review! Teamwork is one of the core values that we have adopted across the business. Glad you see that with your fellow staff and management. Cheers!

Viewing 622 - 624 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

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Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Lack of direction

Good position to get experience

Great Company

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Jobs at Percepta